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Red Lobster Reviews

Rated 4.2 based on 8563 Reviews

5 Times Sq, New York, NY 10036, United States

Seafood Restaurants | New York, NY

Published on
January 30, 2024
Last updated
March 13, 2024

Reviews Summary

Reviews of Red Lobster depict a generally positive customer experience, marked by high praise for the food quality and service. Patrons often commend the freshness and flavor of seafood dishes, with the Ultimate Feast receiving particular mention for its well-cooked and seasoned selection. Reviews indicate an appreciation for the attentive and professional service staff, enhancing the overall dining experience. Customer feedback also appreciates the themed and welcoming atmosphere, with a special nod to the Cheddar Bay Biscuits. However, some concerns are noted regarding the cleanliness - such as unpleasant carpet odors in one instance, and a singular incident involving hair found in a dish. Price perception varies, with some customers deeming it reasonable for the quality and portions, while others find it slightly pricier than expected. Cocktails received mixed responses, and the overall reputation suggests Red Lobster is suited for regular dining rather than special occasions such as a first date.

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What Customers Are Saying About Red Lobster?

Trustguide uses AI to extract key phrases from reviews about Red Lobster and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Red Lobster's customers had a positive experience.

Positive
Neutral
Negative

Red Lobster Ratings

5

As of Based on 8563 revies as of Jan 30, 2024

Red Lobster Score

As of Based on 8563 revies as of Jan 30, 2024

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Customer Reviews

As of Mar 13, 2024, 8563 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Red Lobster's publicly available reviews View source

Shennalee Barrington rated Red Lobster 5 stars
3 days ago
The food was pretty good for a generic fast food restaurant. It also came out in a very timely manner. Our server Azariam was absolutely delightful. Very warm and attentive. The only thing is the carpet smelt so horrible. As soon as we sat down the scent was so strong. We had to endure A musty constantly wet from spills that uncleaned and let to dry scent for the duration of our time.
Mohamed Abdelsalam rated Red Lobster 5 stars
3 months ago
I loved every single detail of that place during my short stay in the US: food, staff, service, and the atmosphere. Taking a free photo of you is a good idea, and also, selling a bigger photo of you is a clever idea 😎 and a good memory, too. Prices are really reasonable for the cuisine and the location. Thanks to Fariza, the photographer. The food taste was exceptional. I highly recommend this place.
D. Michelle rated Red Lobster 5 stars
3 months ago
My Family & I visited Red Lobster twice during our vacation! We found it to have most flavorful food out of all of the restaurants we visited. We did have an issue w/hair in an order (Which is why ALL employees in food service should be required to cover their hair!) Management was very apologetic & fixed the issue right away which was appreciated. Other than that the food, drinks & overall service were good.

Frequently Asked Questions About Red Lobster

Is Red Lobster suitable for a special occasion such as a first date?

Red Lobster is generally considered more appropriate for casual dining rather than special occasions. While the atmosphere and service are conducive to a pleasant experience, some patrons suggest choosing a different venue for a first date.

Are there options available for non-seafood lovers at Red Lobster?

Yes, Red Lobster offers a diverse menu that includes options for both seafood and non-seafood enthusiasts. There are a variety of dishes available to cater to different tastes and preferences.

How does Red Lobster manage issues with food orders?

Red Lobster's management team is noted to be responsive and apologetic in cases where there is an issue with a food order. They are quick to address and fix any problems to ensure customer satisfaction.

About Red Lobster

Seafood Restaurants

Lively chain restaurant serving American seafood standards amid New England-themed decor.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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