Reassured Reviews

The overall sentiment in recent reviews of Reassured’s insurance broking service is predominantly positive, particularly with praise for individual advisors such as Ben Heath, Alex Hawkins, and Connor. Reviewers consistently note their professionalism, patience, and willingness to explore various policy options, often resulting in a smooth, informative experience. However, there are recurring criticisms, with some customers describing persistent and unwanted follow-up calls, leading to frustration and a negative impression.

The most frequent themes include exceptional customer service, advisors taking time to tailor policies to the customer’s needs, and clear explanations throughout the process. Several reviewers reference friendly and empathetic staff members who provided reassurance and thorough support during decision-making. Conversely, a number of reviews highlight aggressive sales persistence and excessive phone contact, which some found intrusive or off-putting.

Based on this feedback, Reassured is regarded as a competent insurance broker with high standards of customer care and dedicated staff, balanced by concerns about excessive sales outreach. The company has built a reputation for clarity and support in policy selection, while repeated complaints about persistent calling suggest opportunities for improvement in customer communication practices.

Reassured is an insurance brokerage specializing in helping individuals and families secure a range of insurance products, such as life insurance. The company operates primarily through phone-based consultations, where advisors discuss options and assist in selecting policies suited to each client’s needs.

Reassured’s operational model relies on direct interaction between customers and individual staff members, who guide prospects through product features, comparisons, and application processes. The workflow emphasizes flexibility, with advisors prepared to explore multiple options and provide detailed explanations, typically completing transactions in real-time over a call.