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Ravenhall Risk Solutions Ltd
Ravenhall Risk Solutions Ltd

Ravenhall Risk Solutions Ltd Reviews Summary

Insurance Services | Leeds

What do customers say about Ravenhall Risk Solutions Ltd?

As of Mar 02, 2024, 10 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 2, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
10
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Ravenhall Risk Solutions Ltd's customer reviews analysis

Ravenhall Risk Solutions Ltd garners an overall positive reputation based on recent customer reviews. Clients frequently commend the staff for their patience, humor, and expertise, which suggests that the customer experience is generally positive and that the representatives are equipped to provide a personalized service. Aaron, in particular, receives explicit praise for his approach to customer interaction, blending professionalism with levity in the insurance renewal process. This balanced approach appears to enhance the client's comfort and satisfaction. Moreover, the expertise of Jim and the team is highlighted across multiple testimonials, pointing to a sustained competence in the field, particularly with long-standing clients. On the downside, there is an isolated report of a delayed response, which may hint at occasional communication lapses that could affect service quality. However, these seem to be outliers compared to the broader trend of commendation.

Positive Feedback

Customers express high regard for Ravenhall Risk Solutions Ltd, especially applauding the quality of personalized service and evident expertise delivered by the staff. Aaron is noted for his excellent customer service, combining professionalism with a sense of humor that makes the insurance renewal process enjoyable. Similarly, Jim and his team are frequently described as helpful, and their service is characterized as 'first class'. Appreciation goes beyond just the renewal process, extending to the initial inquiry and overall support, alluding to reliable business and house insurance services. Clients underscore the lack of high-pressure tactics and the warm, welcoming nature of interaction, instilling a sense of trust and willingness to recommend the company to others. Additionally, the longevity of relationships, with some clients opting for Ravenhall's services for over a decade, attests to consistent satisfaction and the company's ability to foster loyalty.

Concerns and Threads

Review analysis indicates that while Ravenhall Risk Solutions Ltd is largely praised for its service, there is a suggestion of occasional communication challenges. A review indicates that a customer experienced a delay of over two days in receiving a response to a query, which could raise concerns about the consistency of their responsiveness and suggest areas for improvement. Although this concern seems to be an exception rather than the norm, it is a reminder that maintaining prompt communication is crucial in sustaining a positive customer experience and should not be overlooked.

Frequently asked questions about Ravenhall Risk Solutions Ltd

How do customers describe their interactions with representatives from Ravenhall Risk Solutions Ltd?

Customers frequently highlight their interactions as positive, often praising representatives for their patience, good humor, and thorough explanation of services. Aaron, in particular, is frequently mentioned for offering a welcoming, polite, and enjoyable service experience.

Is Ravenhall Risk Solutions Ltd recommended by their current clients?

Yes, many clients have expressed their willingness to recommend Ravenhall Risk Solutions Ltd to friends and family, indicating a high level of trust and satisfaction with their insurance services.

Are there any concerns regarding communication timeliness with Ravenhall Risk Solutions Ltd?

While the majority of reviews are positive, there has been an isolated instance of a delay in response to a customer's question. This suggests that while the company generally maintains a high standard of services, ensuring consistent and prompt communication remains an important area for them to address.

Recent customer reviews and testimonials for Ravenhall Risk Solutions Ltd

Ravenhall Risk Solutions Ltd
Ken Pearce
5-Star
4 years ago
We’d like to thank Aaron for talking through our latest insurance renewal. Hey we’re from Yorkshire and were looking for a great deal! Aaron talked us through the details with patience, humour, anecdotes and obvious experience! We now feel totally comfortable that we have got the best value cover and more importantly the confidence our policy truly reflects our needs!
Ravenhall Risk Solutions Ltd
Alex Bebb
5-Star
4 years ago
Dear Neil & Team, I’m writing to say how impressed I am with your service. The other week I was looking to renew our house insurance for my partner and myself. The guys at Ravenhall Risk Insurance were amazing through the whole process from start to finish. Arron, who managed with my enquiry couldn’t have been more welcoming, polite, funny and an all-round great example of amazing customer service. From the start I felt no pressure to buy anything nor was he trying to force insurance on me. Not only was he asking me the necessary questions to decide what insurance was best for us we were also having a joke at the same time which made the whole process less stressful and more enjoyable from my side, as I normally hate being on the phone. I would, and will, definitely recommend you guys to friends and family. Thanks Again, Alex Bebb
Ravenhall Risk Solutions Ltd
Saskia Dogra
5-Star
4 years ago
After being in the motor trade for over 30 years. The service provided by Jim and the team has been first class. Would highly recommend to anyone. From Bella cars ltd
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
10
reviews
Excellent
Good
Average
Fair
Poor

About Ravenhall Risk Solutions Ltd

Insurance Services

Ravenhall is an independent Chartered Insurance Broker, we pride ourselves in providing bespoke and tailor made advice to clients throughout the UK. Our award winning team ensure that our clients understand the process, their demands and needs and have the right product to protect them and their assets.

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