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Rainbow Cleaning Services (Leeds) LTD logo

Rainbow Cleaning Reviews

Rated 4.8 based on 53 Reviews

126 Lower Wortley Rd, Wortley, Leeds LS12 4PQ

Cleaning Services | Leeds

Published on
May 2, 2024
Last updated
May 2, 2024

Reviews Summary

Rainbow Cleaning Services (Leeds) LTD appears to have a strong reputation among its clientele, with repeated emphasis on the professionalism and high standards upheld by the cleaning teams. Customers frequently praise the company for transforming and maintaining the cleanliness of their homes, which in turn has a positive impact on their happiness and well-being. Testimonials often reference the thoroughness of the cleaning, along with additional services such as laundry and ironing, as factors contributing to customer satisfaction. Notably, the service's adaptability, like dealing with pets and accommodating changes in cleaning schedules, has also received positive acknowledgments. Nonetheless, there have been instances of dissatisfaction related to the company's communication practices, such as unannounced changes in visit times, as well as incidents of property damage not being immediately disclosed. These issues suggest a need for the company to review and possibly improve its customer service protocols and transparency.
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What Customers Are Saying About Rainbow Cleaning?

Trustguide uses AI to extract key phrases from reviews about Rainbow Cleaning and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Rainbow Cleaning's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Rainbow Cleaning Ratings

5

As of Based on 53 revies as of May 02, 2024

Rainbow Cleaning Score

90%

As of Based on 53 revies as of May 02, 2024

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Customer Reviews

As of May 02, 2024, 53 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Rainbow Cleaning's publicly available reviews View source

Michaela Archer rated Rainbow Cleaning 5 stars
a month ago
The team has been cleaning my dad's house since January. Initial deep clean and now fortnightly. The difference is amazing. They've done a fantastic job to start and on an ongoing basis. The house is fresh, clean and my dad's a lot happier for it. I cannot thank them enough for their professionalism and high standards. Great value compared with others too. Definitely recommend Rainbow to anyone.
Abi R rated Rainbow Cleaning 5 stars
3 months ago
I had Faye & Sienna clean my oven today. Let me start by saying my oven was pretty bad. They have left it looking nearly brand new. I would honestly recommend this company. They were really lovely to talk to as well.
Kieran rated Rainbow Cleaning 5 stars
3 months ago
Good cleaning and the cleaners were nice during the visits but communication was poor. The cleaning was a minimum of £30 a session. £20 an hour, with a 90 minute minimum. - They broke an item in the first visit and I was never told until I called back hours later. They put it back hoping I wouldn't notice. - Occasionally I got charged a full 90-minute session, even though the cleaners would be done and on their way out in 60 minutes. - Inconsistent with the requested time slot, despite initially asking them to show up around a specific time. It seems they showed up when convenient for them. - They stopped showing up without even informing me after a missed visit due to them arriving an hour early. They also tried invoicing full price for this missed visit. Overall the cleaning quality was good enough to ignore some of the issues mentioned, but sometimes the experience was quite unprofessional.

Frequently Asked Questions About Rainbow Cleaning

Does Rainbow Cleaning Services offer flexibility with cleaning schedules?

Rainbow Cleaning Services is noted for its flexible scheduling options. The company can accommodate changes in cleaning times and provide different teams as needed. However, clients are advised to communicate their scheduling preferences clearly to ensure consistent service.

Are there any added services included beyond standard cleaning?

In addition to standard cleaning, Rainbow Cleaning Services offers additional services such as laundry, ironing, and bedding changes. Customers can leave specific requests in a communication book provided by the company.

How does the company handle incidents of property damage during cleaning?

There have been reports of property damage incidents during cleaning. While the company is expected to address these issues directly, it is recommended that customers inquire about the company's protocol for handling such incidents and ensuring transparent communication.

About Rainbow Cleaning

Cleaning Services
Rainbow are a fully registered and insured business. Our main aim is to ensure all customers get exactly what they desire from their cleaning service. To do this we provide each customer with a personalised package meaning you decide what your cleaners do for you. We ensure you receive the same team of cleaners on a regualr basis to deliver you a consistant high standard service. All our teams are reliable, friendly yet professional, plus they are all fully trained and vetted. We deliver a 5* service throughout at competitive rates.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.