Purely Pets Insurance Reviews

Last year our gorgeous girl underwent surgery to have a lump removed from her back, prior to this we had taken her to our local vets as the area had lost fur and we were concerned, we were told multiple times that this wasn’t anything to worry about by our vet practice, we had the surgery completed in May 2024 as the lump had grown which when it was removed was also sent for testing which devastatingly came back as a mass cell tumour and very aggressive, we had never claimed on our insurance so submitted our first claim with purely pets. After many weeks of stress back and forth they declined our claim and stated this was due to a pre-existing condition, how can this be classified as a pre existing condition when we didn’t know this was serious until the lump was removed and sent for testing? Purely pets had zero compassion and empathy for the horrific news we had received, we had also been told at this point due to the nature of the cancer Bella had that it could have spread / return. Yesterday due to a new growth we attempted a 2nd surgery which unfortunately Bella didn’t make it through, We would of always paid the costs for our beloved dog but I want people to understand that having a policy with Purely Pets is a complete waste of time and money and they will do anything to get out of paying a claim even when your world is falling apart, but I understand some peoples circumstances would rely on their insurance policy, which you will get no reassurance from purely pets. Please save your money and go elsewhere and get a insurance policy with a business that actually cares about pets And as for purely pets here is a picture of our gorgeous girl that you denied to cover her treatment We will miss you forever Bella