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Pumpkin Pet Insurance Reviews

Rated 4.5 based on 2351 Reviews

666 3rd Ave Floor 23, New York, NY 10017, United States

Insurance Services New York

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

Overall, customer sentiment toward Pumpkin Pet Insurance is overwhelmingly positive. Reviewers consistently note the company’s responsive customer support, speedy reimbursement times, and caring approach to claims handling. Common feedback includes ease of communication and efficient processing, but one user mentioned wishing for a dedicated mobile app, indicating there is minor room for improvement. Customers describe the service as both dependable and supportive during stressful pet health situations.

Patterns across the reviews highlight several strengths, notably the professionalism of the Pumpkin team, the clarity of the claims process, and direct deposit reimbursement options. Long-term users praise Pumpkin for consistently meeting expectations, while new customers emphasize the company’s helpful onboarding resources. The ability to reach staff easily via phone or email, along with prompt follow-up, appears frequently. The coverage is described as comprehensive, giving customers peace of mind regarding their pets' well-being.

Based on the reviewed feedback, Pumpkin Pet Insurance holds an excellent reputation for pet insurance support, efficient claims handling, and customer care. Customers value the hassle-free, practical features and responsive team, reinforcing the company’s standing as a reliable option in the pet insurance sector. With consistently strong recommendations across varied customer profiles, Pumpkin Pet Insurance is regarded as a trustworthy provider in its industry.
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What Customers Are Saying About Pumpkin Pet Insurance?

they are on top of it

reimbursed within a month

staff is sweet and so helpful

customer service team is incredible

claims are handled right away

the process was straightforward and hassle-free

I am beyond happy I made the leap

follow up and gives you the best solutions

reimbursements for emergencies or their surprise health issues has been life changing

reimbursement directly deposited to my account

Trustguide extracts key phrases from reviews about Pumpkin Pet Insurance and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Pumpkin Pet Insurance's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Pumpkin Pet Insurance Ratings

5

As of Based on 2351 revies as of Jul 09, 2025

Pumpkin Pet Insurance Score

100%

As of Based on 2351 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 2351 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Pumpkin Pet Insurance's publicly available reviews View source

Nancy English rated Pumpkin Pet Insurance 5 stars
a week ago
If anyone is looking for insurance for their extended family member (pet) doesn't matter what it is you should really consider Pumpkin pet insurance. It is the best. The Pumpkin group are the best!! They are there to talk to if you need to and if and when you need to file a claim they are on top of it. I am very happy with them and their services. When you file your claim you receive a check within a short period of time. You can also have it send to your bank account if you prefer. The Pumpkin group and their insurance are the BEST!!!!!
Duke Blazer rated Pumpkin Pet Insurance 5 stars
3 weeks ago
I've had Pumpkin for over 5 years now and love it. Great customer service and it is such a relief financially to know you have them. My buddy had to have his gallbladder removed and I was reimbursed within a month, he has fully recovered and I'm forever grateful for their help in getting him the care he needed quickly. 🙂
Susan Williamson rated Pumpkin Pet Insurance 5 stars
3 weeks ago
I am new to the pet insurance world. I adopted a stray cat that just so happens to love quilting. My granddaughters have adopted dogs over the years. They suggested that I get pet insurance. I researched a number of plans. Pumpkin was by far the best. Sadie, has been covered by Pumpkin Pet Insurance for a year now. They have been fabulous, the staff is sweet and so helpful. Claims are paid quickly. I highly recommend Pumpkin Pet Insurance.

Frequently Asked Questions About Pumpkin Pet Insurance

How quickly are claims processed by Pumpkin Pet Insurance?

Most customers report that claims are processed promptly, often with reimbursement received within days or weeks. The process can be handled online, and reimbursement can be deposited directly to your bank account or sent as a check.

Is Pumpkin Pet Insurance customer support responsive and helpful?

Reviews indicate that Pumpkin's customer support is consistently friendly, knowledgeable, and responsive. Staff follow up regularly and assist with sign-up or claims questions, providing compassionate and timely service.

Does Pumpkin Pet Insurance offer a mobile app?

Currently, Pumpkin Pet Insurance does not offer a dedicated mobile app. However, the company provides an online portal and digital support for submitting claims and managing policies efficiently.

About Pumpkin Pet Insurance

Insurance Services
Pumpkin Pet Insurance provides insurance products designed for pets, covering a range of health and wellness services. As a company operating within the insurance industry, it offers policies primarily for household animals like cats and dogs, allowing customers to manage risks and expenses related to veterinary care through an in-person and digital platform.

Pumpkin operates through digital channels and phone support, with an emphasis on efficient claims handling. Policyholders can submit claims online or via email, and the company offers flexibility in receiving reimbursements through direct deposit or mailed checks. Their processes prioritize straightforward onboarding and clear communication between staff and clients.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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