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Pullman Liverpool Reviews

Rated 4.6 based on 2466 Reviews

Hotels in Liverpool

King's Dock, Port of Liverpool, Liverpool L3 4FP

Published on
April 12, 2024
Last updated
July 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Pullman Liverpool's customers had a positive experience.

Positive
90%
Neutral
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Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Pullman Liverpool?

Trustguide extracts key phrases from reviews about Pullman Liverpool and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 10, 2025, 2466 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Pullman Liverpool's publicly available reviews View source

Andrew Bowden rated Pullman Liverpool 5 stars
4 days ago
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Really great hotel. We had a river view and the room was spacious with a lovely large bed. Would definitely stay here again. I think the only slightly disappointing thing is the hotel doesn't offer discounted parking at the nearby car park. Rooms: Good spacious rooms with king size beds
Fiona Jolliffe Fun rated Pullman Liverpool 5 stars
5 days ago
We had 2 rooms for us and my 2 older boys, stayed half board for 3 nights. The rooms were amazing , beautiful views and gorgeous shower room, clean and plenty of space and supplies. Got mineral water tea, coffee, safe, fridge etc. Some free films on big tv. Food for evening meal half board was delicious and the staff are fabulous and attentive. The concierge was magnificent and trollied up our bags and talked to us about what we could see and was so informative and friendly. It was a great place to stay as so central too. Will stay here again in a heartbeat and hopefully will next year as we loved it here! Really made our stay special.
Zoë Van Damme rated Pullman Liverpool 5 stars
5 days ago
Professional, friendly and correct. Very nice room with a beautiful view of the Mersey. It was our first time with Pullman but I will for sure book again! Great breakfast, very good service and helpfull staff in the restaurant.

Reviews Summary

Pullman Liverpool garners high praise from guests, who frequently compliment the spacious and well-equipped rooms with their scenic views. Notable amenities include large beds, ample supplies, and modern touches like free films on large TVs. The food, particularly the half board evening meals and buffet breakfast, is consistently described as delicious, adding to the overall positive experience. The staff earns commendation for their professionalism, friendliness, attentive service, and helpful local insights, with bellhops often highlighted for their exceptional approach to guest care. The central location adjacent to the docks, proximity to shopping areas and local attractions, as well as reasonable nearby parking rates, contribute beneficially to the hotel's reputation. Despite these several advantages, the absence of discounted parking by the hotel is noted as a minor drawback.
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Frequently Asked Questions About Pullman Liverpool

Does the Pullman Liverpool offer discounted parking?

No, the hotel does not currently offer discounted parking. There is a nearby multi-story car park where guests can park at reasonable rates, but no special discount is provided by the hotel.

What types of amenities can I expect in the rooms at Pullman Liverpool?

Rooms at Pullman Liverpool are spacious and well-equipped with amenities like mineral water, tea and coffee facilities, a safe, a fridge, and a large TV with free films. Guests also enjoy large beds and luxurious shower rooms.

How does the staff at Pullman Liverpool contribute to the guest experience?

The staff, especially the concierge and bellhops, are noted for their professionalism and genuine friendliness. They are known for providing helpful local recommendations, quick service, and adding a touch of personal, attentive care to the overall guest experience.

About Pullman Liverpool

Hotels
Cosy rooms in a contemporary hotel featuring a chic restaurant, a wine bar & a fitness centre.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.