Pool Supply Unlimited Reviews
Rated 4.3 based on 1980 Reviews
Pool Services in San Antonio
4985 Eisenhauer Rd Suite 104, San Antonio, TX 78218, United States
Published on
July 9, 2025
Last updated
July 9, 2025
carefully packaged and arrived in excellent condition
customer service. I had some concerns
sending our order out within a couple of hours
talked me through it, and we COMPLETED the installation
LOVE our pool
they did not hesitate and had my new part within days
PSU made it right
Several reviews report receiving products in a matter of days, occasionally within 36 hours of placement. However, other customers have experienced extensive lead times, particularly for specialty or back-ordered parts, highlighting variability depending on inventory levels and supplier timelines.
The company has replaced damaged or defective parts reported by customers, usually shipping replacements within days. However, some experiences suggest inconsistent follow-up when manufacturing defects are involved, with occasional difficulty obtaining further support from manufacturers.
Customer experiences with communication are mixed. Some customers report responsive support and effective follow-through, while others mention challenges reaching staff and receiving order updates. Shipping notifications are provided, but clarity may vary, particularly during extended wait times.