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Pool Supply Unlimited Reviews

Rated 4.3 based on 1980 Reviews

4985 Eisenhauer Rd Suite 104, San Antonio, TX 78218, United States

Pool Services San Antonio

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

Overall, customer sentiment toward Pool Supply Unlimited is mixed, with reviews highlighting both strong delivery experiences and notable service shortfalls. Many customers praise the company for its prompt shipping, careful packaging, and, at times, responsive and courteous representatives. However, several reviewers express frustration with communication difficulties, cancellations, and issues with product quality or manufacturer follow-up.

Frequent themes in the feedback include inconsistent customer service, product availability, and delivery speed. Some mention positive interactions—such as support in finding replacement parts or assistance beyond normal business hours—while others emphasize challenges in getting timely updates, clarity on lead times, or effective support for damaged or faulty products. Concerns about transparency and after-sales resolution also surface, particularly regarding manufacturing defects and warranty support.

Based on the reviews, Pool Supply Unlimited’s reputation is characterized by efficient shipping and solid inventory management, tempered by uneven communication and product support. The mixed feedback, particularly regarding quality assurance and responsiveness, suggests that while the company has notable strengths, there is room for improvement in customer service and post-sale processes.
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What Customers Are Saying About Pool Supply Unlimited?

carefully packaged and arrived in excellent condition

customer service. I had some concerns

sending our order out within a couple of hours

talked me through it, and we COMPLETED the installation

LOVE our pool

they did not hesitate and had my new part within days

PSU made it right

Trustguide extracts key phrases from reviews about Pool Supply Unlimited and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Pool Supply Unlimited's customers had a positive experience.

Positive
40%
Neutral
20%
Negative
40%

Pool Supply Unlimited Ratings

5

As of Based on 1980 revies as of Jul 09, 2025

Pool Supply Unlimited Score

40%

As of Based on 1980 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 1980 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Pool Supply Unlimited's publicly available reviews View source

Paul Eckstein rated Pool Supply Unlimited 5 stars
6 days ago
I can’t say enough good things about my experience with Pool Supply Unlimited. Finding the specific pool part I needed was turning into a frustrating task—most places either didn’t carry it or had incredibly long lead times. I was pleasantly surprised when Pool Supply Unlimited not only had the exact part in stock, but also offered it at a fair price. I placed my order just five days ago, and today the part arrived—much faster than I expected. It was carefully packaged and arrived in excellent condition, which gave me a lot of confidence in how they handle their inventory and shipping. Where this company really stood out, though, was in their customer service. I had some concerns when I thought the package might be delayed, so I reached out and spoke with Debbie. She was fantastic—courteous, responsive, and proactive in helping me track the shipment. Within a short time, she confirmed its location and gave me peace of mind. Her follow-through was exactly what you hope for when dealing with any customer service team. In a time when good service can be hit or miss, Pool Supply Unlimited truly delivered on all fronts—availability, shipping speed, packaging, and support. This was my first time ordering from them, but it absolutely won’t be my last. Highly recommend to anyone looking for quality pool supplies and a company that stands behind their service!
Corey Colson rated Pool Supply Unlimited 1 stars
3 months ago
I ordered my parts through this company. Nowhere did it say anything about extensive leadtimes, in fact, I ran through the checkout process three times to verify. I reached out via telephone with no response, I sent an email with no response and finally went ahead and submitted my order. It allowed me to pick expedited shipping. No call, I received an email that stated that there was a wait time of weeks and weeks. When I expressed my frustration to the process online and the lack of regard for people’s timelines and timely communication, I received a snarky email canceling my order. This company does not pick up the phone or do anything to service its customers, and the answer to any upset customers is just to cancel your order. I asked for the representative to show me where on the website anything was stated as such. I would highly recommend just shopping at your local pool company - Even if it cost you a few bucks more. I promised my daughter that my spa would be up and running for her birthday tomorrow. Ever let a little girl down? Not cool, or right. Misleading information to drive sales - poor communication and no resolve.
Julie Jernigan rated Pool Supply Unlimited 5 stars
3 months ago
Our 5 1/2 year old pump (for our discontinued model of a Pentair) was kaput. MONDAY 8AM: I found what I thought was a replacement on Pool Supply Unlimited's website (good price). I called them to verify that the pump I had selected was correct, and they also confirmed I would need a Go Kit. TUESDAY 1PM: The pump and gaskets arrived. TUESDAY 7PM - I called them because one of the gaskets wasn't seating correctly. THEY ANSWERED AT 7PM (after business hours), talked me through it, and we COMPLETED the installation on our own (first ever time to replace a pool pump). I did not pay for expedited shipping, by the way. I do live in Texas, but kudos to PSU for sending our order out within a couple of hours of order placement. The whole ordeal - from ordering to completed project was less than 36 hours. RECOMMEND 10/10.

Frequently Asked Questions About Pool Supply Unlimited

How quickly does Pool Supply Unlimited typically ship orders?

Several reviews report receiving products in a matter of days, occasionally within 36 hours of placement. However, other customers have experienced extensive lead times, particularly for specialty or back-ordered parts, highlighting variability depending on inventory levels and supplier timelines.

What support does Pool Supply Unlimited offer for damaged or defective items?

The company has replaced damaged or defective parts reported by customers, usually shipping replacements within days. However, some experiences suggest inconsistent follow-up when manufacturing defects are involved, with occasional difficulty obtaining further support from manufacturers.

How does Pool Supply Unlimited handle communication during the order and delivery process?

Customer experiences with communication are mixed. Some customers report responsive support and effective follow-through, while others mention challenges reaching staff and receiving order updates. Shipping notifications are provided, but clarity may vary, particularly during extended wait times.

About Pool Supply Unlimited

Pool Services
Pool Supply Unlimited is a retailer specializing in swimming pool supplies, parts, and equipment. The company offers products such as pumps, heaters, liners, and accessory components for pool owners, primarily serving customers through an online ordering platform. Pool Supply Unlimited operates by providing an online storefront where customers can search for, order, and have pool-related products shipped directly to their homes. Orders are processed and shipped from inventory or sourced from manufacturers, and customer service is handled via phone and email communication. Issue resolution can involve direct replacement or coordination with product manufacturers.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.