PIB Insurance Brokers Reviews

Overall sentiment in the customer reviews for Wilby Insurance Brokers is strongly positive, with several clients referencing professionalism, friendliness, and a high standard of service. Names like Naomi, Alan, Tom, James, and Martin are mentioned specifically, reflecting direct relationships with staff. Critical feedback is minimal but includes one strongly negative experience regarding claim handling, and a separate instance citing slow response in providing quotations.

Reviewers frequently mention Wilby Ltd’s ability to address complex insurance needs, offer straightforward communication, and provide efficient, personal service for both individual and business clients. Customers routinely highlight ease in resolving queries, valuable cost savings, and reliability in managing long-term accounts. The integration of staff from Websters (now merged with PIB) also appears positively, with continued satisfaction spanning many years.

Based on these reviews, Wilby Insurance Brokers stands out for consistent reliability, personal engagement, and client loyalty in its service region. Many customers express confidence in repeat business and recommend Wilby for both commercial and personal insurance needs. The company’s strong staff-client rapport bolsters its reputation as a knowledgeable and dependable insurance broker.

Wilby Insurance Brokers is a company that specialises in providing insurance solutions for individuals and businesses, including home, car, motorcycle, rental property, and commercial insurance. They operate as brokers, sourcing policies from a range of insurers and offering both standard and specialist coverage to match diverse client requirements.

The company delivers its services through direct, in-person, and remote communications, with a team of account executives and support staff facilitating policy comparison, renewal, and claims processes. Their operational model involves client consultation, needs assessment, obtaining competitive quotations, and ongoing support for both new and long-standing clients.