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Pets Best Insurance Reviews

Rated 3.9 based on 5330 Reviews

11333 N Scottsdale Rd Ste 160, Scottsdale, AZ 85254, United States

Insurance Services Scottsdale

Published on
July 22, 2025
Last updated
July 22, 2025

Reviews Summary

Overall sentiment toward Pets Best Insurance is overwhelmingly positive, with reviewers consistently noting quick claim processing, responsive customer service, and transparent communication about policy coverage. Customers regularly highlight the ease of submitting claims and the ability to track reimbursements efficiently, particularly when managing costly treatments. There are occasional mentions of premium adjustments as pets age, but these are referenced as expected and reasonable given the service quality provided.

Common feedback includes appreciation for the simplicity of the mobile app, the clarity in policy documentation, and straightforward reimbursement options. Pet owners cite both routine and complex medical scenarios where Pets Best Insurance has met or exceeded expectations, supporting cases ranging from check-ups to serious illnesses. The flexibility of coverage options and automated deposit features are particular favorites among long-term policyholders.

In summary, Pets Best Insurance is regarded as a reliable and user-friendly pet insurance provider, known for prompt claim handling and strong customer support. Based on reviewer feedback, it enjoys a reputable position among pet owners who value clear policy information and minimal administrative burdens.
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What Customers Are Saying About Pets Best Insurance?

handle the claim in a timely manner

process reimbursements very quickly and efficiently

the process is so simple

they covered more than I could have hoped for

easy to submit and get reimbursement

Ease of use in submitting claims

every single claim I filed was reimbursed within a week

Their customer service has also been really great

coverage options are flexible and easy to understand

the claim process is user friendly

Trustguide extracts key phrases from reviews about Pets Best Insurance and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Pets Best Insurance's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Pets Best Insurance Ratings

5

As of Based on 5330 revies as of Jul 22, 2025

Pets Best Insurance Score

100%

As of Based on 5330 revies as of Jul 22, 2025

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Customer Reviews

As of Jul 22, 2025, 5330 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Pets Best Insurance's publicly available reviews View source

Karen Molden rated Pets Best Insurance 5 stars
2 months ago
Very happy with Pets Best Insurance. I have only submitted one claim. My new cat Jack just went for his first check up. Pets Best Insurance handle the claim in a timely manner. No red tape! Very well explained as to what was covered. With today’s vet prices it’s worth every dime! Thank you.
Karolina Cuprys rated Pets Best Insurance 5 stars
Edited 4 months ago
I highly recommend Pets Best Insurance. My dog, Sophi, has epilepsy and needs a lot of medication, and regular visits the vet, and the neurologist. Pets Best has been amazing. They process reimbursements very quickly and efficiently. It’s such a relief to have an insurance company that actually makes things easy during an already stressful situation.
Tammie Kelsey rated Pets Best Insurance 5 stars
Edited 4 months ago
Pets Best insurance has been the best decision we made. For a new puppy your at the vets office frequently for the first year in order to have your fur baby get a great head start in the world and keep them healthy. Pets Best coverage reimbursement has been great and the process is so simple. You take a picture of your receipt and upload it into the app and that’s it. Turn around time in processing our claims has been quick and automatic deposit into our checking account is absolutely convenient. We chose 90% reimbursement and have no regrets. As a side note, make sure when picking a policy you understand what is covered and what is not when you are comparing different company policies. Best Pets coverage was the best we found. As long as the premiums remain reasonable we will continue to renew at the end of our year.

Frequently Asked Questions About Pets Best Insurance

How quickly are claims processed and reimbursed by Pets Best Insurance?

Customers frequently report that Pets Best Insurance processes and reimburses claims rapidly, often within a week of submission. The process is simplified through an app that allows users to upload receipts and receive direct deposit reimbursements.

Is the Pets Best Insurance claims process easy to use?

Yes, many reviewers note the claims process is straightforward and user-friendly. Customers can submit claims easily by photographing receipts and tracking updates through the website or app, making reimbursement hassle-free.

Does Pets Best Insurance adjust premiums as pets age?

Some reviewers mention that premiums may increase as pets get older. However, they regard these changes as reasonable given the coverage and ease of use, and appreciate the clarity regarding policy details and adjustments.

About Pets Best Insurance

Insurance Services
Pets Best Insurance provides insurance coverage for pet owners, offering policies that reimburse for veterinary expenses related to illness, accidents, and preventive care. The company operates in the pet insurance sector, delivering its service primarily through digital platforms, including a mobile app for claim submission and management.

Pets Best Insurance functions through a streamlined process where customers select a plan, pay premiums, and submit veterinary invoices via an online portal or mobile application. Claims are reviewed, and approved reimbursements are deposited directly to the customer’s bank account. The company emphasizes efficient processing and transparent communication of coverage and policy details.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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