Peter Best Insurance Services Ltd Reviews

Overall sentiment toward Peter Best Insurance is overwhelmingly negative, as reflected in the majority of customer reviews. Reviewers frequently mention high cancellation fees, unclear or misleading policy terms, and poor customer service. While one customer shared a positive experience working with staff member Joseph and another mentioned fair pricing, most feedback points to significant dissatisfaction, particularly regarding billing practices and policy management.

Common feedback includes frustration over fees, such as amendment charges or large deductions upon cancellation, and issues with clarity on website versus policy details. Several customers express disappointment in communication methods, such as unhelpful staff, delays in response, and inconsistencies between online information and actual policy coverage. A recurring complaint is the demand for documentation (such as photos or proof of parking), which some found excessive or handled poorly.

Based on reviewer feedback, Peter Best Insurance presently faces substantial trust issues among clients, especially regarding transparency, billing, and support. The company's reputation in the insurance sector—particularly for car and motorcycle coverage—appears problematic, with few signals of effective complaint resolution. Most experiences highlight the need for clearer communication and more customer-friendly practices.

Peter Best Insurance offers insurance policies primarily for vehicles, including cars and motorcycles. The company specializes in products such as classic and modified car insurance, as well as motorbike and multi-vehicle policies. These are typically delivered through direct customer interaction, online platforms, and third-party comparison sites.

Its operational model includes policy sales, renewals, and modifications managed via phone, web, and comparison websites. Customers interact with staff for policy setup or amendments and may be required to provide additional verification or documentation, such as vehicle photos. Policy documents are distributed digitally, with some administrative processes handled manually.