Customer feedback for Performance Direct, a car and home insurance provider, is predominantly positive, with many clients noting efficient service and helpful staff, especially named individuals like Susan, Perry, Fazal, Chloe, Emily, and Katie. Reviewers appreciate the quick online and app-based support as well as the ease of updating policies. However, several customers express dissatisfaction with the auto-renewal process and cancellation policies, describing hidden fees, unclear terms, and refund disputes. This mix suggests generally good service levels, counterbalanced by some recurring administrative frustrations.
Most reviewers consistently highlight the knowledgeable and professional customer service team, efficient online communication channels (such as live chat and WhatsApp), and a smooth experience with renewals or policy changes. Positive interactions are associated with named staff and digital convenience, while negative reviews are strongly linked to lack of clarity around auto-renewal or early cancellation, sometimes leading to unexpected charges or disputes.
Overall, Performance Direct holds a reputation for strong in-person and online service in the insurance sector, especially within the UK. Trust factors include repeat business and policy renewal ease, but some buyers may harbor reservations due to auto-renewal and refund processing issues. In summary, the company is seen as reliable for digital service and knowledgeable staff, though administrative clarity could be improved.
Most reviewers consistently highlight the knowledgeable and professional customer service team, efficient online communication channels (such as live chat and WhatsApp), and a smooth experience with renewals or policy changes. Positive interactions are associated with named staff and digital convenience, while negative reviews are strongly linked to lack of clarity around auto-renewal or early cancellation, sometimes leading to unexpected charges or disputes.
Overall, Performance Direct holds a reputation for strong in-person and online service in the insurance sector, especially within the UK. Trust factors include repeat business and policy renewal ease, but some buyers may harbor reservations due to auto-renewal and refund processing issues. In summary, the company is seen as reliable for digital service and knowledgeable staff, though administrative clarity could be improved.
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