Parachute Managed It Services Reviews

Sadly my experience with this organization has been abysmal. My previous organization used them for outsourced tech support, and the service was so poor our executives would actively attempt to solve most matters themselves rather than deal with Parachute. In my specific case, when we were evaluating their services initially during a trial period, I was being ignored for a ticket I opened. I sent a message expressing how disappointed I was that a member of the executive team had to follow up so much simply to get a prompt response, let alone a resolution - especially considering at the time we were evaluating them for a long-term contract. Over my objections we signed them. Fast fwd to today. Parachute installed remote software on all machines with consent, including mine, as a risk mitigation measure for employees who left the company. I recently left the company and the CEO was gracious enough to allow me to keep the computer so long any company files were wiped (which we kept 99% on a cloud drive so very minimal lift to comply). Parachute completed the wipe of data (after several attempts to contact them), but thus far has been unable to remove their proprietary remote monitoring and access software. It has been over a month, several calls, and still the software is still present. I will reiterate, it is THEIR software and they cannot remove it. It would be improper for me not to mention that all of their techs are incredibly polite to speak with and genuinely feel badly when things go wrong. That said, it is my strong recommendation for anyone considering Parachute for tech support services or managed IT services to request a trial period before entering into any agreements, and test them out for yourselves. Hopefully, for their sake, my/my organization's experience is an outlier - but given how consistent the issues have been that is difficult for me to believe. Buyers beware.