The overall reputation of Parachute Managed IT Services is varied, with several praises for their prompt response, knowledgeability, and customer service alongside serious criticisms concerning responsiveness to issues and technical proficiency in managing their software. The positive experiences highlight speedy and efficient resolutions to IT issues, with technicians being commended for their politeness and skill. Conversely, the negative perspective is notable, with an executive recounting a poor trial phase and subsequent ongoing frustrations, including difficulties with the removal of proprietary monitoring software after leaving their company. This dichotomy suggests that while many clients have had satisfactory experiences, there are instances where Parachute has fallen short of expectations, which could indicate inconsistency in service quality.
Positive feedback for Parachute Managed IT Services primarily emphasizes their rapid response times and effective solutions to IT-related problems. Customers appreciate the swift attention to their requests, often resulting in fast and satisfactory issue resolution. Technicians are lauded for their patience, politeness, and professionalism, with some providing valuable advice or preventive measures for future troubleshooting. The company has also been credited with smooth transitions during service implementation, with efficient follow-ups that suggest a reliable support structure for businesses reliant on robust IT infrastructure. Furthermore, the proactive approach to complex problems and successful collaboration with hardware vendors to save workstations from factory resets illustrates Parachute's commitment to thorough service.
Negative experiences with Parachute Managed IT Services underscore a significant need for improvement in adhering to client expectations and technical competence. The most alarming critique comes from a former executive who experienced unaddressed support tickets and observed a general tendency among leadership to avoid utilising the service due to dissatisfaction. This situation raises concerns about Parachute's responsiveness and their ability to handle critical issues effectively. Additionally, the inability to remove the company's software post-employment reflects a troubling lack of proficiency with their proprietary tools, which could lead to trust issues for prospective clients. Such negative feedback suggests an inconsistency in service quality and response times, which might deter potential customers.
Yes, based on one customer's advice, you may request a trial period to evaluate Parachute's services. This allows you to personally assess their response times, technical competencies, and customer service before entering into any long-term agreements.
While individual experiences may vary, several clients have reported that Parachute offers rapid response times, with some cases of support requests being addressed within minutes. The company appears to prioritize prompt communication and quick issue resolution.
According to customer testimonials, Parachute is proactive and determined when faced with complex IT challenges. They have coordinated with hardware vendors, offered troubleshooting guidance, and provided temporary solutions to ensure minimal work disruptions during the repair process.
Parachute is a turn-key, scalable Managed IT Service Provider serving businesses in the San Francisco Bay Area. We consistently deliver exceptional tech support, IT consultation, technology projects and IT security solutions that help our clients grow and protect their businessesOur team is comprised of responsive and friendly professionals who take pride in being a comprehensive and highly capable IT partner to our clients. We enjoy the responsibility that comes with overseeing the technology systems that drive businesses forward.We implement IT solutions that meet business needs while creating better connections between technology and end-users. Our team builds multi-year relationships by being responsive and transparent. Call today!
