The overall company reputation of Air IT London, particularly through its Netstar services, appears to be highly positive among clients. Numerous reviews highlight the impeccable level of support and professionalism provided. The structured approach to managing IT infrastructure, from regular audits to proactive issue resolution, is frequently mentioned and greatly appreciated by clients. A key theme in the feedback is the company's efficiency in handling problems, ranging from fast and flexible troubleshooting to the smooth execution of office relocations. Through consistent client interactions and check-ins, Air IT maintains a dependable persona, which is also cited as being pivotal in enhancing productivity and customer satisfaction levels within the businesses they serve. Another recurrent element across these reviews is the personnel's friendly, approachable attitude and their ability to communicate complex technical issues in simple, understandable terms.
Client testimonials portray Air IT London’s Netstar service as a robust and reliable IT support partner. The positive aspects that emerge from the customer feedback include an unyielding dedication to swift resolution of IT issues and the consistent delivery of excellent service. The company's flexibility in dealing with clients, as illustrated by Matthew's accommodations for schedule changes, becomes a highlight, emphasizing their adaptable client service approach. Furthermore, the staff's expertise is acknowledged not only for resolving immediate concerns but also for providing cost-effective, creative solutions and making efforts to demystify IT jargon, fostering a sense of trust and empowerment for the users. Such commitment to excellence in customer care evidently leads to improved productivity in client businesses and a notable boost in their own customer satisfaction levels.
While the reviews provided do not explicitly mention negative customer experiences with Air IT London's Netstar service, it is important to observe that the absence of negative feedback in a set of selective reviews does not necessarily represent a flaw-free service. This lack of critical feedback in the provided data set prevents a balanced view of the potential areas for improvement or the challenges some customers may have faced. An understanding of any service limitations, response times during peak issues, or customer dissatisfaction instances, if any, would require a wider data set comprising both positive and negative customer experiences for an objective evaluation.
Air IT London provides structured IT support services including regular infrastructure audits, proactive issues resolution, cost-effective solutions, and has a friendly and professional support team available for help.
Clients report that Air IT London offers swift IT problem resolutions, with staff going out of their way to fix issues promptly while maintaining regular contact until the problems are solved.
Feedback highlights effective communication as one of Air IT London's strengths, with staff described as friendly, approachable, and good at simplifying technical explanations for better client understanding.
IT Support Company based in Central London providing fast, reliable, expert support to London businesses. Services include Fully Managed IT Support, Remote IT Support and IT Consultancy. Located between Farringdon and Chancery Lane tube stations. We have been supporting UK businesses since 2002.
