Palmer House A Hilton Hotel Reviews

Let me say first that this should have been a 5 star review. The lobby is gorgeous, the staff at the bar was attentive, and the front desk staff made our check in and check out easy. Our room had clearly started as two rooms, as we had two bathrooms and two closets, which was a nice bonus. However - the second morning we were there, a shopping bag with 2 days worth of souvenirs was removed from our room. Of course, we did not discover this until we got back to the hotel in the evening. We immediately contacted the desk, and they put us in touch with the housekeeping floor manager and security. Everyone was sympathetic, but no one was willing to take responsibility, nor were we offered any sort of compensation (not even an offer to replace the two items that had been from the hotel's gift shop). We filled out a security incident report with the security manager on the day we checked out (a Sunday), but received no follow-up contact at all. Although what we lost didn't have a large monetary value, it was very disappointing, and really put a damper on our stay. Given the lack of follow up, it's unlikely we will return to this hotel.

The Palmer House is beautiful and you should stop and see the lobby - just don’t stay here. The service doesn’t match the beautiful lobby and the price. ||This is our second trip to the hotel within a few months. The first time was only …