homepage
/
London
/
Courier Services
/
Pack & Send Elephant & Castle
Pack & Send Elephant & Castle

Pack & Send Elephant & Castle Reviews Summary

Rated 4.9 Star based on 236 Reviews

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
236
reviews
Excellent
Good
Average
Fair
Poor
Published on
January 8, 2024
Last updated
March 13, 2024

What do customers think about Pack & Send Elephant & Castle?

PACK & SEND Elephant & Castle demonstrates a strong company reputation underscored by excellent customer experience in the recent reviews analyzed. Clients highlight the company's meticulous attention to detail, prompt and effective communication, and commitment to meet tight delivery windows. A recurrent theme in the feedback is the efficiency and competitive pricing of the services provided. Customer satisfaction is notably high with commendations for safe and timely delivery of items varying from artwork to personal belongings over significant distances. Professionalism and a personable approach by the staff, particularly noted with individual names, further contribute to customer trust and the likelihood of repeat patronage. The company's ability to navigate the complexities of international shipping with clear communication grants customers peace of mind and draws special appreciation. Evidently, PACK & SEND Elephant & Castle’s reputation is positively influenced by its consistent delivery of quality service and customer care.

Positive Feedback

Positive aspects of PACK & SEND Elephant & Castle, as reflected in customer feedback, include rapid and safe delivery of products, with several clients noting the arrival of their items in perfect condition and within remarkably short time frames. The company's competitive pricing is frequently mentioned, with customers finding value in the services provided compared to other shipping companies. The team's professionalism and personalized customer care, characterized by individuals such as Kurtis and Ribin, are recognized as remarkable assets, contributing to clients' willingness to recommend the service to others. Both effective email communications and the ease of obtaining tracking numbers soon after payment are also underlined, emphasizing efficiency and transparency in the company's operations. Overall, customers depict a hassle-free experience with consistent praise for the company's customer-centric approach and adept handling of logistical challenges.

Concerns and Threads

The dataset provided does not contain any explicit negative aspects of customer feedback for PACK & SEND Elephant & Castle. This absence suggests that either the sample size of reviews is limited, or the service has been performing consistently well without generating significant customer dissatisfaction. As a result, without negative reviews, it is not possible to provide an analysis of shortcomings or areas for improvement for the company based on this current customer feedback. To maintain objectivity and balance, a more extensive review sample or dataset, which includes any potential critical feedback, would be necessary to provide a comprehensive view of negative aspects.

Frequently asked questions about Pack & Send Elephant & Castle

How reliable is PACK & SEND Elephant & Castle with international shipping?

According to customer reviews, PACK & SEND Elephant & Castle is highly reliable for international shipping, often delivering items in perfect condition and within a fast timeframe, such as 2 days to the USA.

Does PACK & SEND Elephant & Castle provide competitive pricing?

Customers have reported that PACK & SEND Elephant & Castle offers competitive and reasonable pricing for their shipping services, especially considering the level of service and efficiency offered.

Is the customer service at PACK & SEND Elephant & Castle responsive and helpful?

The reviews consistently highlight the responsive and personalized customer service at PACK & SEND Elephant & Castle. Staff members are noted for their professionalism, efficiency, and friendly assistance.

What are customers saying about Pack & Send Elephant & Castle

Pack & Send Elephant & Castle
Charlotte Kidger
5-Star
2 months ago
Amazing services from Pack & Send from beginning to end. Email communication was prompt and clear. They pay particular interest to detail and made me feel at ease at every stage of the process. They were able to deliver my work on time when needing to work to a tight delivery window. Brilliant competitive prices and service compared to all other shipping companies I have worked with. It is reassuring to be able to get in contact with someone from the branch whenever you might need. Will definitely use again :)
Pack & Send Elephant & Castle
Mark Oberndorf
5-Star
3 years ago
I had 3 large paintings shipped from a gallery in London to my studio in NJ, USA using Pack & Send. I couldn't be more pleased with their professionalism and service. My paintings arrived to me in perfect condition in only 2 days after shipment. Their price was absolutely more than reasonable for the service I received. The paintings were packed with the utmost care and and I can't tell you how appreciative I am about that. I am beyond happy with the whole experience with this phenomenal company. I would recommend them to anyone looking to ship high value items anywhere around the globe. Thanks so much Pack & Send!
Pack & Send Elephant & Castle
Jay Jakubowski
5-Star
5 months ago
My auction items were shipped from London to Provincetown MA. Kurtis kept me informed every step of the way. Extremely courteous in his communications. Items arrived in perfect condition, despite the distance travelled. Highly recommend them. Jay
Read all reviews

About Pack & Send Elephant & Castle

Courier Services

PACK & SEND Elephant & Castle offer secure packing and a wide range of international shipping and delivery services to domestic UK addresses and to destinations across the globe. If you are looking for a courier that will also provide a wide range of secure packing options for fragile and valuable items then PACK & SEND is the place to go in SE London.Our service centre is centrally located in the Elephant and Castle area with quick access to Central London and the areas of Elephant & Castle, Borough, Lambeth, Walworth, Camberwell, Kennington, Waterloo, London Bridge and the wider SE London areas.We offer excellent service and a real end-to-end packing and shipping solution for the trickiest of deliveries

Expand