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Dhl Express Reviews

Rated 3.5 based on 176 Reviews

Unit 1 Knowsthorpe Rd, Leeds LS9 0DU

Courier Services | Leeds

Published on
February 11, 2024
Last updated
March 13, 2024

Reviews Summary

Analysis of recent reviews for DHL Express Leeds indicates a mixed overall company reputation, with a noteworthy divergence in customer experiences. Positive feedback frequently cites the efficiency, friendliness, and professionalism of the front desk staff, as well as satisfaction with the timeliness of deliveries. However, significant negative feedback arises from aspects of service resulting in customer dissatisfaction, including delivery issues, tracking inaccuracies, and customer service interactions. Repetitive themes highlight efficient in-person interactions at the Leeds depot contrasting with logistical failures, such as lost shipments and unfulfilled redelivery attempts. Trends suggest a dichotomy between favorable face-to-face service and a series of systemic operational shortcomings that undermine the overall customer experience.

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What Customers Are Saying About Dhl Express?

Trustguide uses AI to extract key phrases from reviews about Dhl Express and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Dhl Express's customers had a positive experience.

Positive
Neutral
Negative

Dhl Express Ratings

5

As of Based on 176 revies as of Feb 11, 2024

Dhl Express Score

As of Based on 176 revies as of Feb 11, 2024

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Customer Reviews

As of Mar 13, 2024, 176 customers have reviewed this business and rated it 3.5 Star out of 5. Trustguide conducted an in-depth analysis of Dhl Express's publicly available reviews View source

Andy Byrne rated Dhl Express 5 stars
3 months ago
I ship a lot of equipment for work through the Leeds depot and the front desk staff are always friendly, efficient and professional. The deliveries are always as promised. Excellent service.
Chris Terrington rated Dhl Express 5 stars
a month ago
Excellent service to receive my return label by email & process everything for me so my return could be sent straight off
Claverine Zigre rated Dhl Express 5 stars
a month ago
DHL is losing its notoriety day after day sorry saying that but is a fact . Ordered a package from China on June 16 , should be delivered on June 22 , I didn’t received it . Tracking number shows (exception) contact DHL Express Leeds . So I get in touch with customer service and they told me that the truck in charge for delivery that day had been stolen. I didn’t received my packages , no refund, just an apology.

Frequently Asked Questions About Dhl Express

Can I trust that DHL Express Leeds will deliver my package on time?

While many customers report timely deliveries, there have been instances of delivery delays and lost packages. It appears to be situational, so while there is a chance of on-time delivery, it’s advised to stay informed of your package's status and be proactive in communication with DHL.

What should I do if I encounter an issue with my shipment from DHL Express Leeds?

If you experience any issues such as delivery delays or lost shipments, contact DHL Express Leeds customer service immediately. Be persistent and, if necessary, escalate the issue to ensure it is addressed promptly. Consider documenting your communication for reference.

Is the customer service at DHL Express Leeds depot satisfactory?

Feedback on customer service is mixed. There are positive reports about friendly and efficient service at the Leeds depot. However, there are also several complaints about unhelpful and rude interactions, particularly over the phone. Personal experiences may vary.

About Dhl Express

Courier Services

DHL’s fast and secure worldwide delivery service available at 1,200 locations nationwide. UK & international delivery. No account required, simple pricing based on 7 free DHL envelope and box sizes. Free tracking and signature on delivery (where available).

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.