Evaluating the overall company reputation of Mail Boxes Etc. Southbridge, the feedback reveals a mixed customer experience. Positive reviews frequently cite efficient service, quick email responses, and impressive packaging and shipping, particularly for delicate items such as antiques and auctioned pictures. The establishment has garnered praise for its value and service across different areas, such as printing and international shipping. Customers appreciate the professional and cheerful service, with many indicating longstanding and repeated patronage. However, a critical review points to an isolated incident involving miscommunication regarding shipping costs and procedures, suggesting potential areas for improvement in staff consistency and customer communication.
According to customer reviews, Mail Boxes Etc. Southbridge is highly regarded for its professional packaging services, particularly for fragile and valuable items, ensuring they arrive safely to their destination.
From customer feedback, it appears that Mail Boxes Etc. Southbridge is proactive and responsive in addressing customs issues or lost packages, with staff providing commendable support and communication throughout the resolution process.
Customer experiences suggest that there may be occasional inconsistencies in service pricing. Prospective customers are advised to confirm the pricing and shipping procedures at the time of service to ensure clarity and avoid potential miscommunication.
Chain retailer specializing in shipping services, plus printing & graphic design.
