Mail Boxes Etc. Reviews Summary

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Courier Services | Edinburgh

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12 South Bridge, Edinburgh EH1 1DD

Trustguide Rating

TrustScore®
A+
A
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F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Mail Boxes Etc.?

As of Mar 13, 2024, 52 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Mail Boxes Etc.'s publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
February 10, 2024
Last updated
March 13, 2024

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Mail Boxes Etc.'s customer reviews analysis

Evaluating the overall company reputation of Mail Boxes Etc. Southbridge, the feedback reveals a mixed customer experience. Positive reviews frequently cite efficient service, quick email responses, and impressive packaging and shipping, particularly for delicate items such as antiques and auctioned pictures. The establishment has garnered praise for its value and service across different areas, such as printing and international shipping. Customers appreciate the professional and cheerful service, with many indicating longstanding and repeated patronage. However, a critical review points to an isolated incident involving miscommunication regarding shipping costs and procedures, suggesting potential areas for improvement in staff consistency and customer communication.

Positive Feedback

Several positive aspects stand out from customer feedback for Mail Boxes Etc. Southbridge. The company is commended for its quick and effective communication, notably in resolving issues such as customs delays. Additionally, the high quality of service is a recurring theme, with customers highlighting the professional packaging, particularly for fragile and valuable items, ensuring safe and intact delivery. Customers also praise the speed of service, both in shipping internationally and in responding to queries. The staff's friendly and helpful attitude contributes to a pleasant customer experience, with specific mention of excellent support provided during lost package incidents. The comprehensive range of services, including printing and postage, has cultivated a loyal customer base, who appreciate the consistent quality and care provided by the company.

Concerns and Threads

Despite largely positive reviews, there are a couple of critical feedbacks concerning Mail Boxes Etc. Southbridge that highlight areas for potential improvement. A notable negative aspect pertains to inconsistency in staff communication and pricing, as reflected in a customer's experience with conflicting information regarding the shipping process and cost discrepancies. Another concern for customers relates to the customs handling process, with reports of packages being delayed, which, although eventually resolved, could contribute to anxiety and inconvenience for customers expecting timely delivery. These instances emphasize the importance of clear and reliable communication between the company, its staff, and customers, especially in international logistics where customs play a role.

Frequently asked questions about Mail Boxes Etc.

Can Mail Boxes Etc. Southbridge guarantee safe packaging for fragile items?

According to customer reviews, Mail Boxes Etc. Southbridge is highly regarded for its professional packaging services, particularly for fragile and valuable items, ensuring they arrive safely to their destination.

How does Mail Boxes Etc. Southbridge handle issues with customs or lost packages?

From customer feedback, it appears that Mail Boxes Etc. Southbridge is proactive and responsive in addressing customs issues or lost packages, with staff providing commendable support and communication throughout the resolution process.

Is Mail Boxes Etc. Southbridge consistent in their service pricing?

Customer experiences suggest that there may be occasional inconsistencies in service pricing. Prospective customers are advised to confirm the pricing and shipping procedures at the time of service to ensure clarity and avoid potential miscommunication.

Recent customer reviews and testimonials for Mail Boxes Etc.

Mail Boxes Etc.
John Ryan Barnhart
1-Star
3 months ago
Went around 12:30PM, spoke with a man who quoted me £50 to send a box of gifts, when I came back a couple hours later with hundreds of dollars worth of gifts, a different man then proceeded to tell me it wouldn’t be possible and my package would require a 10 page customs declaration form and would be much more expensive. Please get organized, had I not found another place to send the gifts (for only £28 mind you) I would have lost hundreds of dollars. Really poor communication.
Mail Boxes Etc.
Daniel Brandt
1-Star
4 months ago
We used Mail Boxes Etc. SouthBridge to send two 30 kg parcels to Denmark when we moved back from Edinburgh. The boxes was send quickly, but ended up in danish customs for a long while. But, when I then wrote about the issue to Mail Boxes, they quickly took a handle on things and it seemed to have worked. We received the two boxes a few weeks later. They also respond to e-mails very quickly. Great service.
Mail Boxes Etc.
Simon Willcock Antiques
1-Star
11 months ago
Outstanding value and service. Having used most Mailboxes around GB, Edinburgh MB are by far the best. Absolutely brilliant. Thank you. eBay: Simon Willcock Antiques
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Mail Boxes Etc.'s customers had a positive experience.

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Mail Boxes Etc.

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
52
reviews
Excellent
Good
Average
Fair
Poor
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About Mail Boxes Etc.

Courier Services

Chain retailer specializing in shipping services, plus printing & graphic design.

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