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Mail Boxes Etc.
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Mail Boxes Etc. Reviews

Rated 4.3 based on 52 Reviews

12 South Bridge, Edinburgh EH1 1DD

Courier Services

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Published on
February 10, 2024
Last updated
March 13, 2024
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Reviews Summary

Evaluating the overall company reputation of Mail Boxes Etc. Southbridge, the feedback reveals a mixed customer experience. Positive reviews frequently cite efficient service, quick email responses, and impressive packaging and shipping, particularly for delicate items such as antiques and auctioned pictures. The establishment has garnered praise for its value and service across different areas, such as printing and international shipping. Customers appreciate the professional and cheerful service, with many indicating longstanding and repeated patronage. However, a critical review points to an isolated incident involving miscommunication regarding shipping costs and procedures, suggesting potential areas for improvement in staff consistency and customer communication.

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What Customers Are Saying About Mail Boxes Etc.?

Trustguide extracts key phrases from reviews about Mail Boxes Etc. and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Mail Boxes Etc.'s customers had a positive experience.

Positive
Neutral
Negative

Mail Boxes Etc. Ratings

1

As of Based on 52 revies as of Feb 10, 2024

Mail Boxes Etc. Score

As of Based on 52 revies as of Feb 10, 2024

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Customer Reviews

As of Mar 13, 2024, 52 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Mail Boxes Etc.'s publicly available reviews View source

John Ryan Barnhart rated Mail Boxes Etc. 1 stars
3 months ago
Went around 12:30PM, spoke with a man who quoted me £50 to send a box of gifts, when I came back a couple hours later with hundreds of dollars worth of gifts, a different man then proceeded to tell me it wouldn’t be possible and my package would require a 10 page customs declaration form and would be much more expensive. Please get organized, had I not found another place to send the gifts (for only £28 mind you) I would have lost hundreds of dollars. Really poor communication.
Daniel Brandt rated Mail Boxes Etc. 1 stars
4 months ago
We used Mail Boxes Etc. SouthBridge to send two 30 kg parcels to Denmark when we moved back from Edinburgh. The boxes was send quickly, but ended up in danish customs for a long while. But, when I then wrote about the issue to Mail Boxes, they quickly took a handle on things and it seemed to have worked. We received the two boxes a few weeks later. They also respond to e-mails very quickly. Great service.
Simon Willcock Antiques rated Mail Boxes Etc. 1 stars
4 months ago
Outstanding value and service. Having used most Mailboxes around GB, Edinburgh MB are by far the best. Absolutely brilliant. Thank you. eBay: Simon Willcock Antiques

Frequently Asked Questions About Mail Boxes Etc.

Can Mail Boxes Etc. Southbridge guarantee safe packaging for fragile items?

According to customer reviews, Mail Boxes Etc. Southbridge is highly regarded for its professional packaging services, particularly for fragile and valuable items, ensuring they arrive safely to their destination.

How does Mail Boxes Etc. Southbridge handle issues with customs or lost packages?

From customer feedback, it appears that Mail Boxes Etc. Southbridge is proactive and responsive in addressing customs issues or lost packages, with staff providing commendable support and communication throughout the resolution process.

Is Mail Boxes Etc. Southbridge consistent in their service pricing?

Customer experiences suggest that there may be occasional inconsistencies in service pricing. Prospective customers are advised to confirm the pricing and shipping procedures at the time of service to ensure clarity and avoid potential miscommunication.

About Mail Boxes Etc.

Courier Services
12 South Bridge, Edinburgh EH1 1DD
Visit website
441316523672

Chain retailer specializing in shipping services, plus printing & graphic design.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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