Reviewers of American Auto Transport provide a mixed perspective, with notable differences highlighted in experiences related to communication and professionalism. Several positive reviews specifically recognize teams and drivers for punctuality, updates throughout the process, and friendliness. Names like David, Max, and Victor are mentioned for good support, while consistent issues with Jessica and other customer service staff are reported such as unresponsiveness and perceived rudeness.
The most frequent themes involve reliability and transparency. Positive feedback groups around timely car pickups, early deliveries, and clear information sharing. On the other hand, recurring complaints focus on unresponsiveness after deposit payment, non-refundable deposits, price changes, and communication gaps—particularly when issues arise or pickups are missed. Several reviewers mention last-minute problems and feeling misled about the nature of the company’s broker versus carrier responsibilities.
Overall, American Auto Transport’s reputation is characterized by a clear divide: some customers receive timely, smooth service, while others report significant shortcomings, especially regarding customer service and follow-through. These patterns are consistent across locations such as Maryland and more broadly, signaling that outcomes may vary widely depending on staff interactions and operational reliability.
The most frequent themes involve reliability and transparency. Positive feedback groups around timely car pickups, early deliveries, and clear information sharing. On the other hand, recurring complaints focus on unresponsiveness after deposit payment, non-refundable deposits, price changes, and communication gaps—particularly when issues arise or pickups are missed. Several reviewers mention last-minute problems and feeling misled about the nature of the company’s broker versus carrier responsibilities.
Overall, American Auto Transport’s reputation is characterized by a clear divide: some customers receive timely, smooth service, while others report significant shortcomings, especially regarding customer service and follow-through. These patterns are consistent across locations such as Maryland and more broadly, signaling that outcomes may vary widely depending on staff interactions and operational reliability.
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