Ovensupport Ltd Reviews

The overall sentiment toward Oven Support’s oven cleaning service is predominantly negative, as reflected in customer reviews describing issues with reliability, difficulty obtaining refunds, and unresolved service failures. While a few reviewers mention positive interactions with specific staff like Matt, Jonny, and Eddie, the prevailing feedback highlights broken appliances, lack of communication, and poor aftercare. Customers frequently express frustration about paying upfront, having appointments cancelled or missed, and not receiving promised refunds.

The most consistent themes include poor customer service, delayed or absent communication following incidents or complaints, and repeated difficulties in obtaining refunds after service issues or cancellations. Many detail unkept promises, appointment rescheduling, and lack of accountability when things go wrong. A single positive experience highlights effective notice, professional cleaning, and friendly staff, but this is an outlier in the collective feedback.

Based on reviewer feedback, Oven Support’s reputation in its oven cleaning sector is largely negative, especially regarding post-service support and payment practices. Trust is undermined by widespread accounts of unresolved complaints, lack of refunds, and ongoing communication breakdowns across the UK. Overall, the company is not regarded as a reliable provider in its category.

Oven Support provides professional oven cleaning services for residential and rental properties. The company specializes in cleaning ovens, hobs, extractor fans, and related kitchen appliances. Services are offered through in-person bookings and are available by appointment, targeting customers seeking deep cleaning before moving out or for regular maintenance.

Oven Support operates by scheduling appointments that require payment up front or by deposit. Communication is typically established via phone or online portals; customers receive confirmations and, in some cases, notice before technicians arrive. Service delivery is executed by a team of technicians who visit homes with the necessary equipment to clean and restore kitchen appliances.