One Sure Insurance Reviews

Reviewer sentiment about One Sure Insurance as an insurance broker is predominantly negative, with consistent feedback highlighting issues in customer service and ambiguous fee structures. Positive comments about the sales team are present but are strongly outweighed by dissatisfaction following policy inception. Most complaints point to unhelpful aftersales support, unexpected charges, and lack of transparency. Some reviewers note isolated helpful staff, but these are exceptions rather than the norm.

The most frequent themes involve unexplained or hidden administrative fees, perceived misleading communications, and difficulties canceling or changing policies without incurring high costs. Customers repeatedly express frustration regarding post-sale service, poor responsiveness, and incidents of unclear consent for payment processing. Despite occasional praise for the initial sales process or competitive quotes, these benefits are usually offset by subsequent negative experiences.

Overall, One Sure Insurance is viewed as a problematic insurance broker, particularly for motor trade and commercial policies, with recurring issues in policy management and customer handling. The company’s reputation is affected by repeated reports of unexpected charges and a lack of clear communication, particularly in the UK insurance market. Few indicators of repeat satisfaction or smooth conflict resolution are found in these reviews.

One Sure Insurance operates as a brokerage in the insurance industry, focusing on arranging policies for individuals and businesses, including motor trade, commercial, and specialty insurance products. They act as intermediaries between customers and insurance underwriters, offering quotes and policy setup primarily via telephone and digital communication.

The company manages customer interactions through a sales and aftersales support team, with processes for policy initiation, amendments, and cancellations handled by staff. Payment is typically collected through scheduled installments, and administrative tasks such as document handling and customer queries are addressed by call handlers. Policy adjustments, renewals, and cancellations are managed through internal procedures involving administrative fees and policy reviews.