How does Olshan handle communication during a project?
Most reviewers praise Olshan for thorough and clear communication throughout inspection and repair, with staff members explaining processes and answering questions. However, at least one customer noted difficulty reaching a project manager during execution, so clarity may vary depending on team members.
Are issues or concerns addressed promptly by Olshan?
Yes, several customers share that when concerns arise, Olshan staff respond quickly and resolve issues to the client's satisfaction. Transparent discussions of repair options and project oversight from multiple team members are frequently highlighted.
Does Olshan provide detailed assessments before starting repairs?
Yes, reviews indicate that Olshan commonly offers thorough inspections, detailed explanations, and recommendations. Inspectors walk customers through findings, give estimates, and discuss possible solutions, aiding informed decision-making prior to any repair work.