The most cited themes in these reviews involve communication breakdowns and a complicated claims process. Customers across various regions point out repeated follow-ups by phone and email with little or no response. Many describe being required to resubmit documents or chase updates, as well as unclear or unexpectedly strict claim denials. Some users also reference unauthorized charges after requests to cancel, indicating issues with billing and consent.
Based on this feedback, Odie Pet Insurance’s reputation is adversely affected by operational and customer service failures, particularly in claim handling and transparency. While a few staff members are mentioned positively, the prevailing local and national sentiment suggests customers seeking reliable pet insurance may wish to consider alternatives before purchasing Odie’s plans.