The Novotel Edinburgh Centre has cultivated a strong reputation through consistent and positive customer experiences. Reviews frequently highlight welcoming staff, with specific mention of helpful individuals like Craig and Fernando, who enhanced the guests' stays with their service and recommendations. Accommodations such as clean and well-appointed rooms, a variety of amenities like a pool and sauna, and the quality of food and beverages, particularly breakfast, are also routinely praised. Moreover, the hotel's location is recognized as an asset, being in close proximity to local attractions and public transportation. While the hotel appears to provide great value for money overall, concerns are not prevalent enough to significantly overshadow the positive reception.
Positive aspects mentioned by customers of Novotel Edinburgh Centre include the helpful and friendly demeanor of the staff, which significantly contributes to the guests' enjoyable experience. The cleanliness and standard of the hotel's facilities are commended, as well as the additional amenities like the sauna, pool, and the well-equipped bar managed by Fernando and his team. The breakfast options are described as plentiful and enjoyable, and the location of the hotel is appreciated for its convenience to local attractions and dining. Furthermore, the provision of specialized services, such as umbrella rental, demonstrates attention to guest convenience.
On the negative side, there have been some concerns regarding the design of the toilet doors in the rooms, which some guests found to be too transparent. There are also occasional comments on the cost, particularly noting price increases during the New Year period. Limited parking availability and the tightness of spaces are challenges that have been identified by guests. Despite these comments, they appear as isolated issues rather than systemic problems, as they are not broadly reflected across the majority of the reviews.
Yes, amenities such as the pool, sauna, and bar are available to all guests, with positive feedback on their cleanliness and quality.
Limited parking is available on-site and is secure, although spaces might be tight. Guests are advised to park sensibly.
The hotel staff is noted to go out of their way to cater to families, providing services like warming babies' milk even in the early morning, suggesting a family-friendly approach.
Polished hotel with free Wi-Fi and an indoor pool, plus a modern restaurant/bar and a sauna.
