The overall sentiment toward NJM Insurance shows a strong pattern of customer dissatisfaction in recent experiences, with the majority of reviews indicating frustration regarding significant premium increases. Reviewers consistently mention long periods of loyalty—often decades—followed by abrupt, substantial rate hikes. There are also recurring complaints about poor customer service, especially when customers try to seek clarification or address billing concerns. Some mention difficulties reaching representatives or lack of helpful responses.
Themed feedback demonstrates two prominent issues: escalating premiums and declining customer support. Multiple reviewers highlight policy increases that appear unconnected to claims, accidents, or risk factors, often referencing inflation explanations that feel inadequate. Customers also note problems with claim handling, such as delayed communication or administrative errors, raising concerns about the service process. Loyalty is a recurring theme, but many express disappointment at how long-term customers are treated.
Overall, NJM Insurance’s reputation among these reviewers is notably damaged due to perceived unjustified rate hikes and declining responsiveness. Long-term customers from New Jersey, including those with bundled auto and homeowner policies, now express intentions to seek coverage elsewhere. This signals a significant reputational challenge for NJM Insurance in its core New Jersey market.
Themed feedback demonstrates two prominent issues: escalating premiums and declining customer support. Multiple reviewers highlight policy increases that appear unconnected to claims, accidents, or risk factors, often referencing inflation explanations that feel inadequate. Customers also note problems with claim handling, such as delayed communication or administrative errors, raising concerns about the service process. Loyalty is a recurring theme, but many express disappointment at how long-term customers are treated.
Overall, NJM Insurance’s reputation among these reviewers is notably damaged due to perceived unjustified rate hikes and declining responsiveness. Long-term customers from New Jersey, including those with bundled auto and homeowner policies, now express intentions to seek coverage elsewhere. This signals a significant reputational challenge for NJM Insurance in its core New Jersey market.
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