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New York Computer Help
New York Computer Help

New York Computer Help Reviews Summary

Computer Repair | New York, NY

What do customers say about New York Computer Help?

As of Jan 10, 2024, 401 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 10, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
401
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

New York Computer Help's customer reviews analysis

A comprehensive analysis of the customer reviews for New York Computer Help - Midtown suggests that the company has developed a solid reputation for professional service, expertise in repairs, and exceptional customer service. Recurring themes in the feedback include quick turnaround times for repairs, clear and regular communication, and fair pricing. Many customers praise the free diagnostic services and point out the staff's genuine care and earnest effort to assist, which they find to be a rare find in the industry. The professionalism displayed through an organized workspace and knowledgeable staff seems to contribute positively to the overall customer experience. Nevertheless, there is a mention of dissatisfaction regarding high prices, indicating that cost might be a consideration impacting customer satisfaction.

Positive Feedback

The dominant positive aspects that resonate through customer feedback for New York Computer Help - Midtown are the professionalism of the service, the technical competence of the staff, and the responsiveness and transparency throughout the repair process. Clients commend the quick and efficient repair services, with some repairs even performed within a day. The free diagnostic offering and willingness to refund when issues cannot be fully resolved highlight an ethical approach to business, emphasizing customer care over profit. Additionally, mention of thoughtful services such as file transfers at no extra cost and articulate responses to customer inquiries further exemplifies their dedication to quality customer service. These factors collectively seem to foster a sense of trust and reliability among customers, who express confidence in returning for future needs.

Concerns and Threads

Despite the overall positive reception, a notable negative aspect highlighted in the customer reviews for New York Computer Help - Midtown is the issue of pricing. At least one customer found the costs of services to be expensive and expressed concern over the affordability of repairs, indicating that the high prices may drive customers to seek alternatives. Moreover, this same review implies a perceived decline in customer service quality, suggesting that the company may not consistently meet its own high standards in every interaction or that customer perceptions have evolved over time. Such feedback indicates room for improvement in ensuring that all clients feel valued and in maintaining fully competitive pricing.

Frequently asked questions about New York Computer Help

Does New York Computer Help - Midtown offer free diagnostics for computer repairs?

Yes, New York Computer Help - Midtown provides customers with free diagnostic services to determine the issues with their computers.

Can I expect a quick turnaround time for my computer repairs at New York Computer Help - Midtown?

Many customers report quick and efficient repair services, with several instances of issues being resolved within a day, indicating a generally fast turnaround time for repairs.

Are there any concerns I should be aware of before choosing New York Computer Help - Midtown for my computer service needs?

Some customers have noted that the services can be expensive. It is advisable to consider your budget and perhaps obtain a quote before proceeding with repairs at New York Computer Help - Midtown.

Recent customer reviews and testimonials for New York Computer Help

New York Computer Help
Shuo Fang
5-Star
2 weeks ago
I highly recommend New York Computer Help for their professionalism service. Recently, my desktop suffered water damage, and their team diagnosed and fixed the issues. The repair was precise, demonstrating their expertise. The staff was friendly, and the organized workspace reflected their professionalism. In summary, my experience was positive, and I confidently endorse their services for reliable and efficient computer repairs.
New York Computer Help
Clara Brech
5-Star
a month ago
I cannot recommend New York Computer Help enough. I had a Mac that was severely liquid damaged and they diagnosed it free of charge. They got back to me quickly and I found them to be super genuine and willing to help. As they were fixing it, they found another issue but kept me updated the entire time and asked me before proceeding with anything. In the end, my Mac couldn’t be fully fixed, but they refunded me. The guys here have tremendous customer service and seem to actually care. So if you need any computer repairs, this is the place to go.
New York Computer Help
Mark Bartley
5-Star
2 months ago
I had an exceptional experience with my son's Samsung tablet (S6 Lite ) repair service. Despite the tablet's cracked screen, the technicians were able to order the part and fix it in reasonable timeframe, The price for the repair was incredibly fair and the customer service I received was top-notch - quick, efficient, and highly informative. I was kept well-informed throughout the entire process. I couldn't be happier with the outcome, and my son now has his tablet back in perfect condition. Thank you for your outstanding service!
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
401
reviews
Excellent
Good
Average
Fair
Poor

About New York Computer Help

Computer Repair

Founded in 2000, our computer service centers focus on providing high quality service for our customers. Specializing in all computer issues, we look to fix the issue directly and affordably, saving money and expediting the repair process. Supporting: Apple, MacBooks, iMacs, Lenovo, HP, Alienware, Razer, MSI, Dell, Microsoft Surface, Asus, Toshiba, Acer, custom PC builds, and all Windows and Apple devices. looking forward to providing a free diagnostic to you so you can decide if you should move forward with our repair service. Please note we also have an IT outsourced team that may help your office and enterprise needs. Further, we specialize in bulk repairs for businesses.

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