Analyzing recent customer reviews for New Look reveals a mixture of positive and negative experiences, potentially impacting the overall reputation of the company. On the positive side, customers have praised the extensive selection, particularly highlighting the 915 range for teenagers and the variety of options in women's clothing that include dresses, jackets, and accessories. The store layout and commitment to health and safety measures, such as mask-wearing and maintaining spacing during payments, have also received positive mentions. However, negative experiences significantly muddy New Look's reputation. Notably, a customer detailed an unsettling episode involving perceived unprofessional and disrespectful behavior by staff that affected an elderly patron, suggesting customer service issues and poor handling of store alarms. Inconsistent discount policies and disappointment with product ranges, such as the petite section, indicate operational challenges and potentially misleading customer experiences. These critiques underscore a need for consistent staff training and policy enforcement to improve customer satisfaction.
New Look Reviews
Rated 4.1 based on 980 Reviews
Unit MSU 13, Trinity West, 341, Leeds LS1 5AT
Clothing Stores Leeds
