Analyzing recent customer reviews for New Look reveals a mixture of positive and negative experiences, potentially impacting the overall reputation of the company. On the positive side, customers have praised the extensive selection, particularly highlighting the 915 range for teenagers and the variety of options in women's clothing that include dresses, jackets, and accessories. The store layout and commitment to health and safety measures, such as mask-wearing and maintaining spacing during payments, have also received positive mentions. However, negative experiences significantly muddy New Look's reputation. Notably, a customer detailed an unsettling episode involving perceived unprofessional and disrespectful behavior by staff that affected an elderly patron, suggesting customer service issues and poor handling of store alarms. Inconsistent discount policies and disappointment with product ranges, such as the petite section, indicate operational challenges and potentially misleading customer experiences. These critiques underscore a need for consistent staff training and policy enforcement to improve customer satisfaction.
Positive feedback about New Look is centered around the breadth and fashionability of its offerings, the enjoyable shopping environment, and the courteous demeanor of some staff members. Customers appreciate the vast selection of clothing available, including the trendy 915 teenage range and options in other categories such as jeans and women’s attire, catering to diverse fashion preferences. The physical layout of the stores is commended for its navigability and aesthetic appeal. Furthermore, health protocols in place, including mask-wearing and social distancing at checkouts, show a considerate attention to public health and customer safety, contributing to a reassuring shopping experience.
On the negative front, New Look faces criticism in areas crucial to customer satisfaction that can tarnish its reputation. A particularly disturbing incident involving the treatment of an elderly customer by staff reflects poorly on the company's customer service and raises questions about sensitivity and professionalism. Additionally, inconsistencies in discount application across stores have left customers feeling deceived and dissatisfied. The petite clothing range has also come under scrutiny for not meeting specific customer needs, suggesting a lack of inclusivity in product offerings. Such experiences point to a need for better staff training and a more consistent, customer-focused policy approach.
New Look offers a dedicated 915 range catered specifically to teenage girls, which has been positively reviewed for its great variety and fashionable options.
Yes, New Look stores maintain health safety measures including spacing during payment transactions and a commitment to wearing masks to ensure a safe shopping environment for customers.
Reviews indicate that there might be inconsistencies in the application of discounts across different New Look stores, and it is advisable for customers to inquire about discount policies at the specific store they are visiting.
Fashionable apparel chain specialising in women's wear, including plus sizes & maternity clothing.
