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Joe Browns Ltd (Head Office) Reviews

Rated 4 based on 29 Reviews

Kandy Works, Brown Ln E, Holbeck, Leeds LS11 0BT

Clothing Stores Leeds

Published on
August 20, 2025
Last updated
August 20, 2025

Reviews Summary

Overall, the sentiment toward Joe Browns as a clothing retailer is mixed but leans positive, based on customer reviews. Reviewers consistently note the brand’s distinct and creative fashion offerings, with many appreciating the bold, timeless designs and good material quality. Customer service is regularly cited as responsive and helpful, with staff members named for their effective assistance. However, several criticisms arise, mainly regarding delivery partners, inconsistencies in customer service, product issues, and value for money compared to other retailers.

Common feedback includes praise for Joe Browns’ unique product style, durable fabrics, and wide sizing options. Positive experiences often mention smooth resolution of issues and prompt communication, particularly regarding replacement items or refunds. On the contrary, some customers express frustration with delivery services, lack of follow-up on lost parcels, and repeated problems with garment details such as buttons. A few also raise concerns about price discrepancies and inconsistent information provided by staff.

In summary, Joe Browns is regarded as a reputable choice for shoppers seeking fashion that stands out, offering strong design variety and satisfactory customer support, especially online and in retail locations such as Leeds. While the company has built trust with many repeat customers in the UK, areas like delivery processes and product finishing invite further improvement.
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What Customers Are Saying About Joe Browns Ltd (Head Office)?

a brand I trust

customer service was fantastic

always responsive and helpful

really great customer service

I’m loving the boots

a lovely dress in Leeds corn exhange

excellent service from ordering to delivery

extremely comfortable to wear

Absolutely fantastic customer service

answered my questions very fast

Trustguide extracts key phrases from reviews about Joe Browns Ltd (Head Office) and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Joe Browns Ltd (Head Office)'s customers had a positive experience.

Positive
60%
Neutral
10%
Negative
30%

Joe Browns Ltd (Head Office) Ratings

1

As of Based on 29 revies as of Aug 20, 2025

Joe Browns Ltd (Head Office) Score

60%

As of Based on 29 revies as of Aug 20, 2025

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Customer Reviews

As of Aug 20, 2025, 29 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Joe Browns Ltd (Head Office)'s publicly available reviews View source

Anatori Sealife rated Joe Browns Ltd (Head Office) 5 stars
5 months ago
Joe Browns offers a unique and refreshing take on fashion, with a style that stands out for its quirky, vintage-inspired pieces. The brand has consistently been a go-to for me, as I’ve always found clothing that reflects my personality and taste. Whether you’re looking for casual everyday wear or something a little more dressy, Joe Browns has a wide variety of options to choose from. What I appreciate most about their collections is the mix of patterns, textures, and colors. They are not afraid to experiment with bold prints, but it’s always done in a way that feels fresh and stylish. Their clothing doesn’t follow trends but instead focuses on creating timeless, wearable designs that always seem to stay relevant. The quality of the clothing is excellent, with materials that are both comfortable and durable. I’ve never had any issues with the fabrics or stitching, and everything I've purchased has worn well over time. The attention to detail in their designs, from unique buttons to creative hems, makes the pieces feel special. Another great aspect of Joe Browns is their sizing. They offer a wide range of sizes, and I’ve found that their fit is generally true to size. Their website is easy to navigate, and their customer service is always responsive and helpful whenever I’ve needed assistance. Overall, Joe Browns is a brand I trust for stylish, well-made clothing that reflects my individuality. If you’re someone who enjoys wearing clothing that makes a statement without being over the top, Joe Browns is definitely worth checking out. It’s always a pleasure to shop with them!
Samz rated Joe Browns Ltd (Head Office) 5 stars
3 months ago
Had an issue with the bedding i ordered and the customer service was fantastic. They got back to me within 24 hours and sent a replacement out on next delivery straight away. Thanks to james and Ashley who looked after my issue in customer services you were brilliant 👏 will still be ordering from this company
Ewelina K. rated Joe Browns Ltd (Head Office) 1 stars
3 months ago
My parcel was lost on the way. I rang the company and was told this issue will be looked after. Over a month later and still no one contacted me. I emailed the company few times - no response. I'm waiting for my parcel since the middle of October. No parcel, no money, no contact with the seller. I do not recommend.

Frequently Asked Questions About Joe Browns Ltd (Head Office)

What makes Joe Browns clothing unique?

Joe Browns offers fashion with bold patterns, creative hems, and vintage-inspired styles, focusing on pieces that stand out and reflect individuality. Their collections emphasize a mix of materials and details not typically found in mainstream apparel.

How does Joe Browns handle delivery issues?

Customer reviews show that Joe Browns usually responds quickly to delivery problems, such as lost parcels or delays. Resolutions include prompt customer service communication and replacement or refund where necessary, though a few cases note inconsistent follow-up.

Does Joe Browns offer a wide range of sizes?

Yes, reviews indicate that Joe Browns provides a broad selection of sizes. Fit is generally considered true to size, making it easier for customers to find well-fitting clothing when ordering online or in-store.

About Joe Browns Ltd (Head Office)

Clothing Stores
Joe Browns is a clothing retailer specializing in unique, vintage-inspired fashion for men and women. The company offers a broad range of apparel and accessories, available through its online platform, printed catalogues, and physical retail locations in the UK.

Operations at Joe Browns center around in-house design, frequent collection updates, and distribution through both digital and in-person channels. The company manages logistics for direct-to-consumer sales, handles customer queries via dedicated support staff, and partners with third-party couriers for delivery.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.