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Edinburgh Cashmere Reviews

Rated 4.4 based on 236 Reviews

Clothing Stores in Edinburgh

21 Young St, Edinburgh EH2 4HU

Published on
October 17, 2025
Last updated
October 17, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Edinburgh Cashmere's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Edinburgh Cashmere?

assisted me in finding my package

simply stunning

Absolutely fantastic product and service

Absolutely stunning

iconic designs and premium quality

worth every penny

quick service

in love with this dc scott scarf

Trustguide extracts key phrases from reviews about Edinburgh Cashmere and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Oct 17, 2025, 236 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Edinburgh Cashmere's publicly available reviews View source

Greg Z rated Edinburgh Cashmere 1 stars
4 weeks ago
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Awful service. I’ve been waiting for a month for my item and followed up several times and no action. Staff come across as friendly but incompetent. No accountability. Think twice before purchasing. Look at Barry’s review below. Same experience
谷沁穎 rated Edinburgh Cashmere 5 stars
2 years ago
The owner was nice and assisted me in finding my package. The scarf looks perfect and is very soft to the touch. In the future, I will want to buy it again and give it to my family and friends.
Barry Cowden rated Edinburgh Cashmere 1 stars
2 years ago
Bought a jacket 21st February, unfortunately was too small. Sent back to them with order details inside the package. I emailed them on 26th February about my refund from them, no reply so I waited. On the 18th March I sent a WhatsApp with all the details, on the 19th March I was told it would be passed to the appropriate department and sorted soon. I emailed and whatsapped again on Saturday 29th March, no reply from either. I called the mobile number to be told it was an incorrect number, called the shop number, got automated response to press 1 to speak to them, then a message about unable to take your call today, left my name, details of why I'm calling and my number.... If no one calls back today it looks like I'll be visiting their shop tomorrow.

Reviews Summary

Overall, customer sentiment for Edinburgh Cashmere is mostly positive, with the majority of reviews highlighting high-quality products and elegant packaging. Customers often describe the cashmere scarves as luxurious, soft, and well-crafted. However, a few reviews mention concerns about communication around refunds and order delays, noting difficulty reaching responsive staff or obtaining a resolution for returns.

Frequent themes in the reviews include appreciation for the craftsmanship, distinctive design, and the value offered by Edinburgh Cashmere in comparison to similar brands. The luxury gift box and attractive packaging are highlighted as noteworthy features, especially for gifting purposes. While repeat purchase intent and brand trust are mentioned by several shoppers, two reviews raise issues with slow service and lack of follow-up after returns, especially when dealing with customer support.

Based on these reviews, Edinburgh Cashmere maintains a strong reputation for premium cashmere products and elegant presentation. With most shoppers praising product quality and design, the company is generally perceived as a reputable designer clothing shop in Edinburgh and the wider UK region, though improvements in after-sales communication may be warranted.
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Frequently Asked Questions About Edinburgh Cashmere

What is the quality of Edinburgh Cashmere products like?

Customers frequently mention that the scarves and other products are soft, luxurious, and well-crafted, with many positive remarks about the quality of the materials and the elegant packaging.

How reliable is the company’s return and refund process?

While many purchases proceed smoothly, some reviews report delayed response times and difficulties obtaining refunds or contacting customer support after returning items. Resolution may require persistence.

Is the packaging suitable for gifting?

Multiple reviews note that Edinburgh Cashmere includes a signature gift box with their products. This packaging is often described as attractive, luxurious, and suitable for presenting items as gifts.

About Edinburgh Cashmere

Clothing Stores
Edinburgh Cashmere is a designer clothing shop specializing in high-quality cashmere products, including scarves and jackets. The company’s focus is on offering luxury items with distinctive designs, primarily delivered through retail channels and direct purchase for gifting or personal use.

The company operates by sourcing or producing premium cashmere goods, packaging them in signature gift boxes, and distributing them via store and online channels. Emphasis is placed on craftsmanship, classic design, and upscale presentation, with goods often positioned for both individual buyers and customers seeking sophisticated gifts.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.