Los Angeles, CA
Cleaning Services
Mya Cleaning Service
Mya Cleaning Service

Mya Cleaning Service Reviews Summary

Cleaning Services | Los Angeles, CA

What do customers say about Mya Cleaning Service?

As of May 02, 2024, 52 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

did an incredible job

went above and beyond

very pleased with the tough job

absolutely a great experience

delight to do business with

insanely clean

left my apartment sparkling

outstanding customer service

simple to work with

immaculately cleaned

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
May 2, 2024
Last updated
May 2, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Overall Rating
Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Mya Cleaning Service's customer reviews analysis

The aggregation of reviews for Mya Cleaning Services manifests a robustly positive reputation among its clientele. Reviews recurrently highlight the punctuality, efficiency, and thoroughness of the cleaning teams. The strength of customer service is frequently mentioned, with specific praise for the company's promptness, politeness, and responsive communication, including efficient use of text messaging updates. The company’s ability to deliver spotless results across a range of services, such as standard and deep cleaning for residential homes, including specific chores like baseboard cleaning, interior and exterior window cleaning, and office cleaning, resonate through the customer feedback. Additionally, the appreciation for professional and courteous staff who exhibit attention to detail and the ability to perform their work unobtrusively while being kind to families underscores the company's overall service quality. The ease of booking and rebooking services online, as well as a swift and accommodating approach to customer schedules, also contribute positively to the company’s image. However, the information provided does not allude to any consistent negative trends, suggesting a relatively high level of customer satisfaction.

Positive Feedback

Positive customer experiences with Mya Cleaning Services predominantly stem from the company's attention to detail and customer-centric approach. They are recognized for their punctuality and efficiency, ensuring that cleaning tasks are completed within the allocated time without sacrificing quality. Clients express specific satisfaction with deep cleaning jobs and the thoroughness of tasks such as cleaning of baseboards and hard-to-reach areas, which tend to be overlooked. The friendliness and professionalism of the staff are repeatedly commended, which adds value to the overall client experience. Furthermore, the simplicity of the booking process and the convenience of messaging for communication and scheduling complement the practical aspects of the services offered. Moreover, the accommodating nature regarding customer schedules and a commitment to customer satisfaction, evidenced by proactive follow-up and willingness to offer refunds, foster strong trust and loyalty among customers.

Concerns and Threads

While the reviews provided are overwhelmingly positive, they reveal a sparse amount of criticism that may point to isolated incidents rather than recurring themes. For instance, an update of a review mentions a need for follow-up due to an initial dissatisfaction with a deep cleaning service, implying that there may have been an occasional lapse in service quality or customer expectation management. However, this negative aspect was mitigated by the company’s responsive customer service, which included an apology and an offer for a refund, exemplifying their commitment to customer satisfaction. The absence of consistent complaints or detailing of negative aspects suggests that any issues are effectively resolved by the company, ensuring they do not become systemic.

Frequently asked questions about Mya Cleaning Service

Can I expect Mya Cleaning Services to be punctual and efficient for all appointments?

Based on customer reviews, punctuality and efficiency are strong attributes of Mya Cleaning Services. Clients have reported that teams arrive on time and complete cleaning tasks effectively within the expected timeframe.

Does Mya Cleaning Services offer flexibility in scheduling and rescheduling cleaning appointments?

Yes, Mya Cleaning Services is touted for accommodating customer schedules and providing an easy booking process. Communication preferences such as text messaging further facilitate flexible and convenient scheduling or rescheduling of services.

How does Mya Cleaning Services address any dissatisfaction with their cleaning services?

While dissatisfaction appears to be rare, Mya Cleaning Services demonstrates a commitment to addressing any customer concerns promptly and professionally, as evidenced by follow-up actions that include apologies and refunds, ensuring a high level of customer satisfaction.

Recent customer reviews and testimonials for Mya Cleaning Service

Mya Cleaning Service
Emily Gomez
6 months ago
I had to drop a quick review for Mya Cleaning. I recently hired them to clean my 2 bedroom apartment and they did an incredible job! The team was punctual, efficient, and left my home looking spotless. Customer service was prompt and polite. I highly recommend their services! Give them a try! Services: Standard cleaning, Moving-related cleaning, General housekeeping, Deep clean
Mya Cleaning Service
Jack Mannis
3 months ago
Kattlin and Maritza are extremely hard working and went above and beyond to make my house spotless. I was blown away to be honest, and I’ll definitely be requesting them again and will be using Mya going forward!
Mya Cleaning Service
Laura Bastianelli
a month ago
We were very pleased with the tough job cleaning our 2 bedroom house today. Thank you very much Melissa and Cindy, you rock! You ladies were focused, hard working and professional. We will definitely call again.
Read all reviews

About Mya Cleaning Service

Cleaning Services
Mya Cleaning Services offers quality cleaning services for everyone in Los Angeles and Las Vegas. If you don't have enough time to keep your home tidy and clean, we can send our highly trained cleaners to do the job. We are ready to cover all your cleaning needs thanks to our variety of add-ons and cleaning packages, such as commercial cleaning, regular house cleaning, and post-construction cleaning services. Besides, our eco-friendly products will keep your household safe. Schedule quickly and easily on our online booking system!