My Policy Ltd Reviews

The overall sentiment regarding MyPolicy's car insurance service skews strongly negative, with reviewers repeatedly highlighting dissatisfaction and frustration. Common experiences include policy cancellations, unexpected charges, and rigid enforcement of rules—especially concerning black box monitoring and restrictive address policies for young drivers. Customers mention instances of unhelpful or inflexible customer service, and most report heightened stress and anxiety related to the insurer's practices. While one reviewer positively notes helpful staff and a smooth year of coverage, this is the significant exception rather than the rule.

Frequent themes throughout the reviews involve cancellations due to predicted mileage increases, costly or non-negotiable additional fees, and strict requirements regarding where the insured vehicle must be kept overnight. Many customers describe feeling threatened by cancellation warnings for issues such as device communication errors, car battery disconnections, or minor changes in vehicle use. Disputes over no-claims bonuses, especially related to alleged speeding captured by telematics devices, also appear repeatedly.

Overall, MyPolicy’s reputation—as reflected in customer reviews—is overwhelmingly negative among young and new drivers, particularly in scenarios requiring flexibility or support. The consistent issues highlighted, such as opaque policies, cancellation threats, and difficulty resolving basic concerns, undermine trust for car insurance customers in the UK seeking straightforward and supportive coverage.

MyPolicy is a car insurance provider focused on policies tailored for young and new drivers. The company leverages telematics technology, including black box devices, to monitor driving behavior and usage, offering insurance products that integrate mileage tracking and risk assessment in the United Kingdom.

Operating through an in-person and digital service model, MyPolicy processes policy applications online and manages accounts by setting criteria for vehicle usage and overnight parking. The company’s workflows include active communications regarding policy terms, mileage limits, and device requirements, with contract administration and adjustments handled via customer support and email notices.