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Motel One Reviews

Rated 4.4 based on 2001 Reviews

18 Market St, Edinburgh EH1 1BL

Hotels | Edinburgh

Published on
April 14, 2024
Last updated
April 14, 2024

Reviews Summary

The collective insight from recent customer reviews indicates that Motel One Edinburgh Royal enjoys a strong reputation for its prime location, modern facilities, and overall value for money. Guests frequently praise the hotel's central position in the city, facilitating easy access to local attractions and transport hubs. The staff is consistently described as friendly and accommodating, enhancing the guest experience. Additionally, the quality of sleep is remarked upon favorably, with comfortable beds and quiet rooms contributing to a restful stay. However, while the majority of reviews are positive, several issues are noted that could impact the hotel's reputation, such as maintenance problems, lack of in-room amenities like temperature control, and the physical challenge of accessing the property due to its surrounding geography. These critiques suggest room for operational improvement and highlight the importance of addressing maintenance swiftly to uphold guest satisfaction and the hotel's standing.
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What Customers Are Saying About Motel One?

Trustguide uses AI to extract key phrases from reviews about Motel One and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Motel One's customers had a positive experience.

Positive
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Motel One Ratings

5

As of Based on 2001 revies as of Apr 14, 2024

Motel One Score

As of Based on 2001 revies as of Apr 14, 2024

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Customer Reviews

As of Apr 14, 2024, 2001 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Motel One's publicly available reviews View source

Claire O'Donnell rated Motel One 5 stars
a week ago
Friendly staff on check in, nice modern hotel. Room was great, spacious and clean. We went with a room with a view and it was worth it. Bed was super comfy. Very sound sleep both nights, no noise disturbance which was greatly appreciated. Great location and value for money, I would recommend to family and friends and definitely book again if coming to Edinburgh. Dog friendly too.
Sara Leyrer rated Motel One 5 stars
a week ago
We spent 5 nights at Motel One Edinburgh Royal and stayed in a room with a view. The room was perfect, comfortable bed, and the staff were friendly and helpful. The hotel doesn't have laundry service but recommends a local service who picked up and dropped off same day. The location at the bottom of Cockburn Street cannot be beat. We will stay here again.
Blerina Berisha rated Motel One 5 stars
a week ago
The hotel is in a great location, right next to the station, its new and the rooms are clean. Down side is that I paid just under £200 for 2 nights and the room had a faulty light, it flashed non-stop from when from the moment I got in. When telling reception they said maintenance would be in to fix it today but they haven’t. Their only other solution was to downgrade my room (not including a partial refund to reflect the new room) or leave the lights off and only use the lamps. The lamps are fine for the evening but not bright enough to get ready in the morning, the window didn’t help with that either as it has another building literally 1.5m away, so zero privacy. The room was also, so so far from reception, it took ages to get in an out. I have stayed at Motel One in other locations so had higher expectations but this has been a disappointing stay, especially considering there were other hotels, of equal quality and service, offing a lower price.

Frequently Asked Questions About Motel One

Is Motel One Edinburgh Royal suitable for guests with mobility issues?

While Motel One Edinburgh Royal is centrally located, guests with mobility issues should be aware that the hotel is situated in a hilly area with stairs leading to nearby attractions, which may not be ideal for all visitors.

Does the hotel accommodate special dietary needs for breakfast?

Yes, the hotel offers a diverse breakfast selection, including dairy-free and vegan options, catering to various dietary requirements.

What amenities are included in the rooms at Motel One Edinburgh Royal?

Guest rooms at Motel One Edinburgh Royal are modern and clean, with comfortable beds and facilities suitable for a contemporary city hotel. However, some guests have noted a lack of in-room temperature control and occasional maintenance issues.

About Motel One

Hotels
Contemporary rooms in a hip budget lodging offering a stylish bar & complimentary Wi-Fi.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.