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Mortice And Green Reviews

Rated 4.2 based on 22 Reviews

152-160 City Rd, London EC1V 2NX

Window Fitters | London

Published on
January 10, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating Mortice & Green Sash Window Repairs London based on customer reviews, the overall company reputation appears to be predominantly positive. This sentiment is reinforced by repeated praise for the company’s professionalism, punctuality, and the high quality of the repair and installation work. Customers express satisfaction with both the function and aesthetic appeal of their repaired and replaced windows, noting the blend of modern insulation with authentic period details. The company's customer service is frequently highlighted as responsive and accommodating, with several reviews mentioning the cleanliness maintained during the work process. Nevertheless, there is an indication of inconsistency in perceived value and pricing, as some customers felt that the costs were excessive for the services received. This divergence in customer experiences suggests that while the company excels in certain areas, there is room for improvement in pricing transparency and value proposition.

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What Customers Are Saying About Mortice And Green?

Trustguide uses AI to extract key phrases from reviews about Mortice And Green and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Mortice And Green's customers had a positive experience.

Positive
Neutral
Negative

Mortice And Green Ratings

5

As of Based on 22 revies as of Jan 10, 2024

Mortice And Green Score

As of Based on 22 revies as of Jan 10, 2024

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Customer Reviews

As of Mar 13, 2024, 22 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Mortice And Green's publicly available reviews View source

Tanya Macrae rated Mortice And Green 5 stars
3 months ago
Really excellent work. The company was reliable, the personnel highly professional, and the site left very clean and tidy. The replacement/repaired windows are beautiful. The customer service was fantastic. I was nervous about the job given the large sums involved (14 windows in very poor condition) but am really pleased with the results.
Sheila Bryans rated Mortice And Green 5 stars
4 years ago
I cannot recommend this company more highly. The team was unfailingly polite, punctual, and very professional with a great attention to detail. Very respectful of my property and always cleaned up after the days work. Any questions I had were always dealt with and I was kept informed about work in progress. The double glazing and insulation are excellent. A superb combination of modern technology and authentic period detail. I am thrilled with the result. Look no further then Mortice & Green 5 stars
Jasmin rated Mortice And Green 5 stars
4 years ago
Slash windows were installed but really bad quality. They did not close properly at the time and they did not find a solution for this / refund any money. Super expensive but poor quality! Also the paint/wood etc is already peeling off. Definitely do not recommend this company! Service: Double pane window installation & replacement

Frequently Asked Questions About Mortice And Green

[$ms-code-snippet-q=1]What type of window repair services does Mortice & Green offer?[$ms-code-snippet-q]

[$ms-code-snippet-a=1]Mortice & Green specialize in repairing and replacing sash windows, offering services that range from basic repairs to complete replacement with a focus on maintaining period details and providing modern insulation methods. They work on both residential and Grade II listed buildings and offer professional craftsmanship and technical advice.[$ms-code-snippet-a]

[$ms-code-snippet-q=2]How does Mortice & Green address urgent repair needs?[$ms-code-snippet-q]

[$ms-code-snippet-a=2]The company exhibits a commitment to responding to urgent repair needs, as reflected in customer feedback highlighting their flexibility to rearrange schedules for emergency issues, such as a security concerns with a ground-level window. Their responsiveness in these scenarios is a key aspect of their service.[$ms-code-snippet-a]

[$ms-code-snippet-q=3]Is Mortice & Green considered reasonably priced for their services?[$ms-code-snippet-q]

[$ms-code-snippet-a=3]Customer opinion on pricing varies. Some reviews praise the value of the craftsmanship and the final product, considering the services reasonably priced. However, there have been instances of customer dissatisfaction regarding the cost, particularly if the service provided was brief or the result was not as expected. Prospective customers are advised to discuss pricing in detail and ensure expectations are clearly outlined before service.[$ms-code-snippet-a]

About Mortice And Green

Window Fitters

Mortice & Green is comprised of highly skilled professional sash window repair experts, all with vast amounts of experience working with traditional wooden sash windows. We are able to provide not only high quality work but also excellent one on one customer care. We have a small independent workshop just outside of London that enables us to produce the best quality hardwood sash windows at very reasonable prices.The joy you will find as a customer of our sash window repair company starts from the moment we arrive to provide you with a quote.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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