An analysis of recent customer reviews for Miami Marriott Biscayne Bay reveals a predominantly positive reputation, characterized by modern amenities, stunning views, and commendable customer service. Upgraded rooms with aesthetic appeal and comfort, highly praised views of the bay, and a strategic location suitable for tourists and cruise-goers enhance the hotel's esteem among patrons. The hotel's offerings, such as dining vouchers, complimentary boat rides, and drink coupons, further augment the guest experience. However, a conspicuous negative aspect is the inconsistency in communication regarding the resort fee and associated credits, leading to customer dissatisfaction. Furthermore, minor disturbances like noise from an elevator and the long-term closure of the swimming pool present in some feedback suggest potential areas for improvement.
The Miami Marriott Biscayne Bay has garnered praise for its newly renovated rooms, impressive bay views, and advantageous location. Guests find the provision of modern amenities, such as spacious accommodations with balconies and clean, organized environments, to be of notable merit. Customers appreciate the personal touch in services provided by dedicated staff like Alberto A and Lilly at the front desk. Perks such as dining vouchers, boat ride tickets, and complimentary drinks were highlighted as generous and thoughtful extras. Positive interactions with the security and valet parking staff, notably commendations for Nicole and Rey, indicate a strong emphasis on attentive and warm guest relations, contributing greatly to the overall positive standing of the hotel.
Guest experiences at Miami Marriott Biscayne Bay have indicated some dissatisfaction, notably concerning the misleading information about the resort fee and the associated dining credit which caused frustration among guests. The inconvenience resulted from unfulfilled promises of refunds and concerns over the truthfulness in communication, which can tarnish trust in the establishment. Additionally, minor complaints have surfaced about noise disturbances from nearby elevators, the perennial closure of the swimming pool, and a dated look in certain areas of the hotel. A less pressing yet noteworthy concern is the service at the gift shop, where patrons felt neglected due to lack of attention by the staff.
Yes, there is a mandatory resort fee at Miami Marriott Biscayne Bay. However, patrons have reported discrepancies in how the resort fee and associated credits are communicated, so it's recommended to discuss these details with the hotel directly for clarification.
Many guests report stunning bay views from their rooms, particularly after the recent renovations. Depending on the room's location, you may also enjoy vistas of the bridge and marina.
Recent reviews have indicated that the swimming pool at Miami Marriott Biscayne Bay has been closed for an extended period. It’s advised to check with the hotel for the current status of the pool prior to booking if pool access is important for your stay.
Classic rooms & suites in a bayfront lodging with an outdoor pool, a restaurant & meeting space.
