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Miami Marriott Biscayne Bay
Miami Marriott Biscayne Bay

Miami Marriott Biscayne Bay Reviews Summary

Rated 4.2 Star based on 4714 Reviews

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Overall Rating
4.2
/5
4714
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Published on
March 7, 2024
Last updated
March 13, 2024

What do customers think about Miami Marriott Biscayne Bay?

An analysis of recent customer reviews for Miami Marriott Biscayne Bay reveals a predominantly positive reputation, characterized by modern amenities, stunning views, and commendable customer service. Upgraded rooms with aesthetic appeal and comfort, highly praised views of the bay, and a strategic location suitable for tourists and cruise-goers enhance the hotel's esteem among patrons. The hotel's offerings, such as dining vouchers, complimentary boat rides, and drink coupons, further augment the guest experience. However, a conspicuous negative aspect is the inconsistency in communication regarding the resort fee and associated credits, leading to customer dissatisfaction. Furthermore, minor disturbances like noise from an elevator and the long-term closure of the swimming pool present in some feedback suggest potential areas for improvement.

Positive Feedback

The Miami Marriott Biscayne Bay has garnered praise for its newly renovated rooms, impressive bay views, and advantageous location. Guests find the provision of modern amenities, such as spacious accommodations with balconies and clean, organized environments, to be of notable merit. Customers appreciate the personal touch in services provided by dedicated staff like Alberto A and Lilly at the front desk. Perks such as dining vouchers, boat ride tickets, and complimentary drinks were highlighted as generous and thoughtful extras. Positive interactions with the security and valet parking staff, notably commendations for Nicole and Rey, indicate a strong emphasis on attentive and warm guest relations, contributing greatly to the overall positive standing of the hotel.

Concerns and Threads

Guest experiences at Miami Marriott Biscayne Bay have indicated some dissatisfaction, notably concerning the misleading information about the resort fee and the associated dining credit which caused frustration among guests. The inconvenience resulted from unfulfilled promises of refunds and concerns over the truthfulness in communication, which can tarnish trust in the establishment. Additionally, minor complaints have surfaced about noise disturbances from nearby elevators, the perennial closure of the swimming pool, and a dated look in certain areas of the hotel. A less pressing yet noteworthy concern is the service at the gift shop, where patrons felt neglected due to lack of attention by the staff.

Frequently asked questions about Miami Marriott Biscayne Bay

Are there any additional fees I should be aware of when booking at Miami Marriott Biscayne Bay?

Yes, there is a mandatory resort fee at Miami Marriott Biscayne Bay. However, patrons have reported discrepancies in how the resort fee and associated credits are communicated, so it's recommended to discuss these details with the hotel directly for clarification.

What kind of views can I expect from my room at the Miami Marriott Biscayne Bay?

Many guests report stunning bay views from their rooms, particularly after the recent renovations. Depending on the room's location, you may also enjoy vistas of the bridge and marina.

Is the swimming pool at Miami Marriott Biscayne Bay open for guests?

Recent reviews have indicated that the swimming pool at Miami Marriott Biscayne Bay has been closed for an extended period. It’s advised to check with the hotel for the current status of the pool prior to booking if pool access is important for your stay.

What are customers saying about Miami Marriott Biscayne Bay

Miami Marriott Biscayne Bay
Maria Matulskaya
5-Star
4 days ago on
Recently stayed at a hotel in Biscayne Bay and was pleasantly surprised by the experience. The newly renovated rooms were tastefully done, offering both comfort and style. The highlight, however, was waking up to stunning bay views every morning—a serene and picturesque sight. The combination of modern amenities and beautiful surroundings made for a truly memorable stay.
Miami Marriott Biscayne Bay
Patryce Hackshaw
5-Star
2 months ago on
Stayed here with family before our cruise. The location is perfect. The staff was really nice and professional and helpful. We arrived early, and they held our luggage until our room was ready. We ate at the hotel restaurant. the food was good but a little pricey. The room was nice as well, we have a few of the bridge and the marina. We had a balcony; the room was clean organized and spacious. They gave us a voucher for $30 to use in the restaurant, the gave us free tickets to have a boat ride to see the houses of celebrities, they also gave us a voucher for 2 free drinks at the bar as well. I would recommend as well as stay here the next time I am in Miami. Walkability: You are close to Publix, and other restaurants in the area. Food & drinks: The food was good but a tad bit pricey, the drinks were really good. Our bartender was really cool and vibing with us
Miami Marriott Biscayne Bay
Debbie Bell
5-Star
a month ago on
Great place to stay before and after a cruise!!! We stayed Jan 6 and liked it so much we stayed on our return on Jan 13th- Make sure you find Alberto A when you arrive!!! He will take care of you and see you have transportation to airport as well as cruise, etc! He’s fabulous! Lilly at front desk took care of all our room needs!!! She’s also wonderful!!!!! Room 2905 was great but beside the elevator which was just a little loud during the night but other than that— great! What’s really nice is just the friendliness of the hotel staff!!! Only negative we had was the gift shop staff— couldn’t get waited on the several times we went in so no big deal—- there are plenty of shops attached to the hotel with even a Starbucks!!! Great location!!! Nearby activities: If cruising—- this should be a top contender!!!!
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About Miami Marriott Biscayne Bay

Hotels

Classic rooms & suites in a bayfront lodging with an outdoor pool, a restaurant & meeting space.

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