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MGM Grand Reviews

Rated 4.3 based on 109169 Reviews

3799 S Las Vegas Blvd, Las Vegas, NV 89109, United States

Hotels Las Vegas

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Published on
July 9, 2025
Last updated
July 9, 2025
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Reviews Summary

The overall sentiment toward MGM Grand Las Vegas is mixed based on recent customer reviews. Many guests praise the range of amenities, convenient location on the Las Vegas Strip, and the quality and variety of dining and entertainment. Several reviews highlight enjoyable pool facilities, modern rooms, and straightforward digital check-in processes. However, notable criticism appears regarding room maintenance, issues with additional charges, water supply interruptions, and inconsistent customer service, suggesting that experiences can vary significantly between stays.

Common positive themes across the reviews include the hotel's wide selection of dining and bars, energetic casino environment, and helpful or friendly staff. Guests especially appreciate the ease of app-based check-in and digital room keys, and the cleanliness and comfort of many rooms. On the other hand, repeated complaints about slow plumbing, additional or mistaken charges, lengthy walks to reach hotel amenities, dated decor, and occasional lapses in service or communication have been reported.

Overall, MGM Grand Las Vegas retains a reputation as a comprehensive resort hotel and casino offering a diverse experience for visitors to Las Vegas. While the hotel receives positive recognition for convenience, amenities, and vibrant atmosphere, recurring maintenance and billing concerns temper the overall impression. For travelers in Las Vegas, MGM Grand stands out for its extensive facilities but may present some inconsistencies in service quality and operational details.
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What Customers Are Saying About MGM Grand?

everything else was good

service staff are great

cool, friendly, and very supportive

room was clean and comfortable

awesome view of the Strip

everything was easy to find

Service here is excellent

Very Specious

staff was nice especially the housekeepers

check-in through the MGM app was fast

Trustguide extracts key phrases from reviews about MGM Grand and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of MGM Grand's customers had a positive experience.

Positive
50%
Neutral
20%
Negative
30%

MGM Grand Ratings

5

As of Based on 109169 revies as of Jul 09, 2025

MGM Grand Score

50%

As of Based on 109169 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 109169 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of MGM Grand's publicly available reviews View source

joe lim rated MGM Grand 1 stars
2 weeks ago
We just checked out of MGM Grand and were honestly quite disappointed. First, the bathroom sink drained incredibly slowly — almost completely clogged. The bathtub had the same issue: water barely drained, which made showering frustrating and unpleasant. The in-room fridge was another letdown. It came with a ridiculous policy: if you place your own food or drinks inside, you’ll be charged an extra fee. That’s completely unreasonable — we’ve already paid to stay in the room, so why should we have to pay more just to use the fridge for our own items? On top of that, the room didn’t even provide a basic paper cup. For a hotel of this size and price range, that’s honestly unacceptable. During check-out, there were no clear signs showing where to queue. One staff member even scolded us for not standing in the “correct” spot — even though there was no proper guidance provided. Overall, the experience was far below expectations. Not worth the price, not worth the resort fee, and definitely not recommending to others.
Derek Waldron rated MGM Grand 4 stars
3 days ago
The room I had overlooked the scenic backside of the building where the lights are located. Luckily the room came equipped with a blackout curtain and I was able to keep the room from glowing green while I slept. Other than that the bed was a little firm for my liking but everything else was good. If you are looking for something that's less busy than down the strip this is great.
Jimmy Rosario rated MGM Grand 5 stars
3 days ago
This is our go to place to stay. I've been coming to Vegas for over 30 years. I accept this place is a little dated but the property is still well maintained. The service staff are great. The location is great. It's at the near south end of the strip so it's easy to get to and from the airport and other resorts/casinos. We love chill vibe of the pools. The dining on property varies and is dilish

Frequently Asked Questions About MGM Grand

Does MGM Grand Las Vegas provide convenient digital check-in options?

Yes, several reviews mention that MGM Grand Las Vegas offers app-based check-in and digital room keys, allowing guests to bypass the front desk and head directly to their rooms for a faster, more convenient arrival process.

Are there additional or unexpected charges at MGM Grand Las Vegas?

Some reviewers report issues with extra charges for items like minibar use, snacks, and parking. It’s important for guests to review their bill carefully and confirm any fees at check-in and check-out to avoid discrepancies.

How far are the amenities, such as pools, from guest rooms?

The MGM Grand Las Vegas property is large, and some amenities, such as the pool complex, may require a long walk from certain guest rooms. Guests may want to request room placement preferences if walking distances are a concern.

About MGM Grand

Hotels
3799 S Las Vegas Blvd, Las Vegas, NV 89109, United States
Visit website
+1877-880-0880
MGM Grand Las Vegas operates as a large-scale hotel, casino, and entertainment resort located on the Las Vegas Strip. It provides accommodation to leisure and business travelers, with on-site amenities including multiple dining options, bars, lounges, an extensive casino floor, and event spaces. The delivery model is in-person hospitality and entertainment services.

The company manages guest check-in and check-out with both traditional in-person services and digital solutions like an app-based key system. Customer access to amenities such as pools, restaurants, entertainment, and room service is structured to suit a high-volume environment. Housekeeping, security, and support staff operate throughout the property to maintain ongoing services for guests.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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