Mercure Sheffield Kenwood Hall & Spa Reviews

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This hotel has the most magical staff you could ever hope to meet. It’s my second stay here, and after living abroad, they’ve made me feel so welcome—like I’ve found a little safe haven back in the UK. Much much needed and I’m so grateful to them. On my return visit, I was given the most beautiful room thanks to Lisa. I’d had a really rough few days, and when saw the room I burst into tears 🤣. I went back at reception to say thank you (in tears!!), I was met with the warmest hug from Nicky, and the next day Lisa also went out of her way to make my stay amazing. From my very first stay, I’ve felt that there’s something truly special and magical about this place. Seeing the weddings, meeting lovely people, and above all, experiencing the kindness of the staff has meant so much to me. Well done Kenwood Hall for employing such wonderful people—I’ll definitely be staying again. My dog, Bear, was also so well looked after and welcomed. I had recently lost my other dog to cancer while moving back from Dubai, so I arrived feeling pretty broken. But both Bear and I had an amazing stay, surrounded by beautiful dog-friendly grounds and staff who genuinely care. Bear adored it. Both Lisa and Nicky went out of their way to check in on me, even messaging to make sure I was okay. They truly went above and beyond, and I can’t thank them enough. I don’t often write reviews but really had to on this occasion. It sounds gushing but honestly comes from my heart. Oh, and by the way, the most comfy beds ever!! Thank you Kenwood xx