homepage
/
Birmingham
/
Cleaning Services
/
Mcshine Cleaning Services Uk
Mcshine Cleaning Services Uk

Mcshine Cleaning Services Uk Reviews Summary

Rated 4.6 Star based on 42 Reviews

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
42
reviews
Excellent
Good
Average
Fair
Poor
Published on
March 4, 2024
Last updated
March 13, 2024

What do customers think about Mcshine Cleaning Services Uk?

Overall, McShine Cleaning Services UK has cultivated a positive reputation as evidenced by the majority of reviews. Customers have lauded the company for its professionalism, quality of service, and responsiveness. Specific accolades have been directed towards the thoroughness of the cleaning services provided, the ability to book at short notice, and the team’s punctuality. Comfort, Christal, and their team members have been mentioned by name, suggesting a personalized service experience that adds to customer satisfaction. However, there has been an account of unsatisfactory customer service and allegations of stealing cleaning products, alongside complaints about the cleaning standard from a customer's tenants. These instances indicate a potential discrepancy in service quality and client interaction which could tarnish the company's reputation if recurring.

Positive Feedback

McShine Cleaning Services UK is frequently praised for its excellent service delivery. Clients have acknowledged the professionalism of the staff, with team members like Comfort and Christal receiving commendations for their work. The company's flexibility in scheduling, even accommodating last-minute requests, is viewed positively, as are the punctuality and preparedness of the cleaners. The depth and thoroughness of the cleaning, including the handling of challenging tasks such as post-renovation cleans and stain removal on carpets, have satisfied customers, garnering repeat business and intentions to maintain ongoing service relationships. Offering fair pricing and clear communication about services and budget, McShine has fostered a trustworthy and customer-friendly image.

Concerns and Threads

Despite many positive reviews, McShine Cleaning Services UK faces criticism surrounding customer service and quality in isolated cases. One customer relayed a significant negative experience involving rudeness over the phone and alleged theft of cleaning products, topped with tenant complaints about insufficient cleaning. This account raises concerns about consistency in employee conduct and service standards. Such instances of negative feedback, while fewer than positive ones, indicate areas where McShine may need to focus on improvement. Ensuring continuity in customer experience and investigating any claims of unprofessional behavior or service lapses are crucial for maintaining the company’s overall strong reputation.

Frequently asked questions about Mcshine Cleaning Services Uk

Can McShine Cleaning Services UK accommodate urgent cleaning requests?

Yes, McShine Cleaning Services UK has shown flexibility in accommodating last-minute cleaning services, managing to rearrange bookings and provide swift responses to urgent requests, as attested by customer reviews.

Does the company handle large and complex cleaning jobs?

Yes, McShine Cleaning Services UK has experience in handling large and complex cleaning tasks, including thorough post-renovation cleans for houses with numerous rooms and ensuring a high standard of cleanliness.

Is McShine Cleaning Services UK transparent about pricing and services?

Customers report that McShine Cleaning Services UK is upfront about their pricing and honest about the services they provide, indicating a commitment to clear communication and transparency.

What are customers saying about Mcshine Cleaning Services Uk

Mcshine Cleaning Services Uk
Nazma Kausar
5-Star
7 months ago
Fantastic service and reasonably priced. Comfort was very professional and she did an amazing job cleaning my utility room. I was really impressed by how thorough she was. Would definitely recommend and I will be using them again very soon. Many thanks! Services: Interior & exterior window cleaning, Standard cleaning, Deep clean
Mcshine Cleaning Services Uk
Mani S O
5-Star
7 months ago
I highly recommend McShine's end of tenancy cleaning service. Their professional team arrived on time, equipped with top-quality supplies. They left no corner untouched, ensuring a thorough clean throughout the property. The results were good. I am thoroughly satisfied with their service.
Mcshine Cleaning Services Uk
Lily
5-Star
5 months ago
It takes a lot for me to leave a negative review but honestly I feel so disappointed with the service I received from this company. The person I spoke to on the phone was rude and spoke over me constantly. They also stole the cleaning products I left behind for my tenants for some reason? I’ve since also had complaints from my tenants about the standard of the clean. All in all I wish I’d gone to another company.
Read all reviews

About Mcshine Cleaning Services Uk

Cleaning Services

We offer a multitude of cleaning services to help you keep your workplace and home life in perfect order. We also provide commercial and domestic clearance and removal services. We pride ourselves on delivering the best quality and highest standard of cleaning and removal services at an affordable prices every time. We provide a highly professional service that is tailored to your specific needs and lifestyle.

Expand