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Marriott Marquis Washington Reviews

Rated 4.5 based on 6076 Reviews

901 Massachusetts Ave NW, Washington, DC 20001, United States

Hotels | Washington, DC

Published on
February 24, 2024
Last updated
March 13, 2024

Reviews Summary

The Marriott Marquis Washington, DC has garnered a mix of positive and negative feedback from customers. Many guests appreciate the hotel's perks for loyalty members, such as early check-ins, room upgrades, and dining credits. The rooms, particularly the executive suite, are commended for their spaciousness, cleanliness, and comfortable beds, although minor issues with room amenities and shower temperature control were mentioned. Guests also praise the hotel's location, modern amenities, and serene ambiance despite its bustling lobby. Customer service experiences were mixed, with some guests praising the welcoming staff and efficient service, while others experienced unprofessional behavior and lack of compassion from the staff. The hotel's onsite gym and dining options received positive remarks, whereas concerns were raised about service lapses during busy periods, inadequate sleep arrangements, and issues with hidden fees and parking charges.

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What Customers Are Saying About Marriott Marquis Washington?

Trustguide uses AI to extract key phrases from reviews about Marriott Marquis Washington and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Marriott Marquis Washington's customers had a positive experience.

Positive
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Marriott Marquis Washington Ratings

5

As of Based on 6076 revies as of Feb 24, 2024

Marriott Marquis Washington Score

As of Based on 6076 revies as of Feb 24, 2024

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Customer Reviews

As of Mar 13, 2024, 6076 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Marriott Marquis Washington's publicly available reviews View source

Kaitlin Mahar rated Marriott Marquis Washington 5 stars
a month ago on
My partner and I stayed here on a Saturday-Monday trip to visit friends in the area. Overall, a very nice stay and I’d stay here again in the future. We arrived early (12:30pm) and were able to get into our room right away, and due to my Platinum status were upgraded to an executive suite. The hotel did not seem too busy this weekend and I get the sense it is more of a weekday conference/business traveler hotel so your experience may vary on upgrade availability. We also got a $30 daily dining credit for on-site restaurants which was a nice perk as well. Overall, nice smooth check-in experience with friendly desk workers. The suite was spacious, clean, and quiet and had lots of windows for nice natural light. Bed was comfortable. Only two minor gripes: 1) it was a bit tricky to get the shower to a good temperature as it would transition right from too hot to too cold (at least for my preference). But I only took a couple of very short showers so it didn’t matter much. 2) Bed only had a nightstand on one side. Not a problem if you’re traveling alone but not so good for a couple. Even a very small shelf for my glasses, phone, and a glass of water would have been a plus. Gym was nice with lots of equipment; FYI there are two levels with a staircase connecting them inside the gym - my partner missed that initially and was confused to not find a weight rack on the floor you enter on. Only used the lounge briefly a couple of times but it had a nice selection of desserts in the evening and breakfast options in the morning as well as drinks. The attendant working at the door at breakfast was very nice. Starbucks in the lobby was very convenient to grab coffee in the morning without going out in the cold.
S S rated Marriott Marquis Washington 5 stars
4 weeks ago on
I was there for a work trip and the entire experience was wonderful! Check in with Mahmoud Abdalla was welcoming and efficient! The room was appointed beautifully and was immaculate. Annette did a wonderful job refreshing the room each day: it was evident that she takes great pride in her work. She also helped an issue I had with my dress/suit. The staff at Anthem were terrific and the breakfast was delicious! I felt very safe at the hotel and would definitely stay there again. Thank you!
Sara McLellan rated Marriott Marquis Washington 5 stars
4 weeks ago on
We recently had a 3 day stay at this hotel for my daughter’s volleyball tournament. There was a problem with a request we’d made at the time of booking, and we were connected to Stephanie as the night manager on duty when we arrived. Despite knowing that this problem resulted in one of our party of three sleeping on the floor for 3 days, Stephanie was terribly rude. She showed no understanding, no compassion or kindness, and certainly NO hospitality - contrary to Marriott’s motto. The reason for my high rating is Manager Anthony Stewart’s attempt to correct the service we received. It was an incredibly busy weekend, and I know the staff was over-extended. Despite that fact, they are in the hospitality business. All else was great. Really good food, convenient walking to great sites and restaurants.

Frequently Asked Questions About Marriott Marquis Washington

What benefits can I expect as a loyalty member at Marriott Marquis Washington, DC?

Loyalty members can potentially enjoy benefits such as early check-in, room upgrades, daily dining credits, and attentive service, subject to availability and membership level.

Is the hotel suitable for travelers looking for a quiet and comfortable stay?

The Marriott Marquis Washington, DC provides quiet rooms that overlook the lobby and insulated from street noise. However, to ensure a quieter stay, guests are advised to request interior view rooms.

Are there any additional fees that guests should be aware of before booking?

Guests should be informed of the mandatory destination fee and potential parking charges, including higher rates for oversized vehicles. It is advised to inquire about these fees and policies prior to booking to avoid surprises.

About Marriott Marquis Washington

Hotels

Polished lodging offering sleek rooms & suites, plus casual dining, an upscale lounge & event space.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.