The Marriott Marquis Washington, DC has garnered a mix of positive and negative feedback from customers. Many guests appreciate the hotel's perks for loyalty members, such as early check-ins, room upgrades, and dining credits. The rooms, particularly the executive suite, are commended for their spaciousness, cleanliness, and comfortable beds, although minor issues with room amenities and shower temperature control were mentioned. Guests also praise the hotel's location, modern amenities, and serene ambiance despite its bustling lobby. Customer service experiences were mixed, with some guests praising the welcoming staff and efficient service, while others experienced unprofessional behavior and lack of compassion from the staff. The hotel's onsite gym and dining options received positive remarks, whereas concerns were raised about service lapses during busy periods, inadequate sleep arrangements, and issues with hidden fees and parking charges.
Marriott Marquis Washington Reviews
Rated 4.5 based on 6076 Reviews
901 Massachusetts Ave NW, Washington, DC 20001, United States
Hotels | Washington, DC