Marriott Marquis Washington Reviews
Rated 4.5 based on 6076 Reviews
Hotels in Washington
901 Massachusetts Ave NW, Washington, DC 20001, United States
Published on
February 24, 2024
Last updated
July 10, 2025
The Marriott Marquis Washington, DC has garnered a mix of positive and negative feedback from customers. Many guests appreciate the hotel's perks for loyalty members, such as early check-ins, room upgrades, and dining credits. The rooms, particularly the executive suite, are commended for their spaciousness, cleanliness, and comfortable beds, although minor issues with room amenities and shower temperature control were mentioned. Guests also praise the hotel's location, modern amenities, and serene ambiance despite its bustling lobby. Customer service experiences were mixed, with some guests praising the welcoming staff and efficient service, while others experienced unprofessional behavior and lack of compassion from the staff. The hotel's onsite gym and dining options received positive remarks, whereas concerns were raised about service lapses during busy periods, inadequate sleep arrangements, and issues with hidden fees and parking charges.
Loyalty members can potentially enjoy benefits such as early check-in, room upgrades, daily dining credits, and attentive service, subject to availability and membership level.
The Marriott Marquis Washington, DC provides quiet rooms that overlook the lobby and insulated from street noise. However, to ensure a quieter stay, guests are advised to request interior view rooms.
Guests should be informed of the mandatory destination fee and potential parking charges, including higher rates for oversized vehicles. It is advised to inquire about these fees and policies prior to booking to avoid surprises.
Polished lodging offering sleek rooms & suites, plus casual dining, an upscale lounge & event space.