I really love this hotel for its location, vibe and pool. It’s super clean and the rooms are nice and the beds are comfy, for these reasons I’ve been very comfortable staying here (Ive stayed here 5ish times). The last visit was disappointing. The front desk staff were unaccommodating for a later checkout and would not budge at all (I’m a Titanium Elite member, check out is normally 4pm). I understand the hotel was busy but to not even allow a little later seemed odd. We had a massage booked for early afternoon so not having a later checkout made it less convenient to enjoy our day. The massage was underwhelming for the price and the masseuse seemed inconvenienced when I made a request for an add on. I would not go back to the spa. The night we checked in, we ate at Biggio’s and the service was terrible (late to be served, food didn’t come out right and no one checked on us to see how it was, no refills, 25 min wait for the bill). I would only ever stay here again for a pool day/night. Service is not up to standards at all.