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Marriott Marquis Houston
Marriott Marquis Houston

Marriott Marquis Houston Reviews Summary

Rated 4.5 Star based on 6998 Reviews

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4.5
/5
6998
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Published on
March 20, 2024
Last updated
March 20, 2024

What do customers think about Marriott Marquis Houston?

The Marriott Marquis Houston garners a mixed reputation based on recent customer reviews, reflecting both commendable service and areas where expectations are not fully met. The hotel's location is consistently highlighted as ideal, with proximity to conventions, dining options, and attractions like Minute Maid Park. The unique Texas-shaped pool is a standout feature, cited for its appeal across multiple reviews. However, while staff interactions are often described as pleasant and helpful, several guests report issues relating to room noise insulation, room service availability, and housekeeping practices. These instances suggest inconsistencies in service delivery, contrasting with the positive experiences. Clients have expressed particular dissatisfaction with the value for money, especially citing overpriced rooms that did not meet the premium standards expected from the establishment.

Positive Feedback

Positive experiences at the Marriott Marquis Houston often revolve around its compelling amenities and courteous staff. Guests laud the Texas-shaped pool, compliment the hotel for its captivating views, especially from higher floors, and appreciate the holiday decorations in the festive season. Friendly and expedient service is frequently acknowledged, including instances of swift check-ins and valet services. Visitors commend the strategic location for its walkability to nearby attractions, and the selection of on-site dining options also receives praise.

Concerns and Threads

Despite its strengths, the Marriott Marquis Houston faces criticism that affects its overall customer satisfaction. Reviewers have cited issues such as suboptimal room soundproofing, leading to disturbed sleep due to hallway noise and external sounds from trains and traffic. Guests also reported unsatisfactory experiences with room service, where calls went unanswered, and the housekeeping service, which intrusively removed personal items before checkout time, causing a significant privacy breach. Additionally, patrons express disenchantment with certain staff members being inflexible or displaying substandard service, particularly at the spa and restaurants. The rooms, while clean, have been marked down for problems with cleanliness details and comfort, especially concerning the pull-out beds.

Frequently asked questions about Marriott Marquis Houston

What popular attractions are near the Marriott Marquis Houston?

The Marriott Marquis Houston is centrally located, adjacent to Minute Maid Park and close to the convention center, Toyota Center, and a variety of restaurants and bars, making it a convenient choice for those looking to explore the city.

Does the Marriott Marquis Houston offer any special amenities?

Yes, the hotel boasts a notable Texas-shaped lazy river pool, a range of dining options, holiday decorations during festive seasons, and dining options that guests generally appreciate.

Have guests reported any consistent issues at the Marriott Marquis Houston?

Some guests have reported issues related to noise in the rooms, challenges with the room service and housekeeping practice, and less-than-expected experiences with the spa and some of the restaurants.

What are customers saying about Marriott Marquis Houston

Marriott Marquis Houston
Cindy H
5-Star
a month ago
Beautiful hotel and wonderful service! First and foremost, thank you Erik for being so kind during our stay. We really appreciate you! Second, every staff member we encountered was so nice and helpful. Third, the hotel is perfection! It's in a perfect location and absolutely beautiful. The pool deck is definitely a sight to see. Wonderful experience!
Marriott Marquis Houston
Emily H
5-Star
4 days ago
Front staff were friendly and helpful. Pool is pretty cool (lazy river in the shape of Texas) although I didn’t use it. Restaurants have good (overpriced) food. And that’s where the “positives” stop. I get this is a convention center but I was really unsatisfied when you consider the nightly price for this hotel. There is a 1-2” gap under the room door so you can hear everything in the hallway. Also paper thin walls - sounded like someone was moving furniture at 4am. Wanted to call the desk for questions/room service and the phone gave nothing but a busy signal no matter which button was pressed. I was forced to stay here for a trade show - which I know is what they bank on. If you are visiting Houston for fun, I would recommend looking elsewhere. You’ll get way more for what you spend. Rooms: Overpriced and subpar Walkability: Great location
Marriott Marquis Houston
Jen M
5-Star
a week ago
I really love this hotel for its location, vibe and pool. It’s super clean and the rooms are nice and the beds are comfy, for these reasons I’ve been very comfortable staying here (Ive stayed here 5ish times). The last visit was disappointing. The front desk staff were unaccommodating for a later checkout and would not budge at all (I’m a Titanium Elite member, check out is normally 4pm). I understand the hotel was busy but to not even allow a little later seemed odd. We had a massage booked for early afternoon so not having a later checkout made it less convenient to enjoy our day. The massage was underwhelming for the price and the masseuse seemed inconvenienced when I made a request for an add on. I would not go back to the spa. The night we checked in, we ate at Biggio’s and the service was terrible (late to be served, food didn’t come out right and no one checked on us to see how it was, no refills, 25 min wait for the bill). I would only ever stay here again for a pool day/night. Service is not up to standards at all.
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About Marriott Marquis Houston

Hotels
Modern rooms & suites in a polished hotel offering 6 dining options, an infinity pool & a gym.
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