Markerstudy Insurance Services Limited (MISL) Reviews

The overall sentiment toward Markerstudy and Geoffrey Insurance is overwhelmingly negative. Reviewers consistently report substantial dissatisfaction with the claims process, customer service experience, and perceived integrity of the company. Customers mention being blamed for no-fault incidents, struggling for fair compensation, and being transferred between departments without resolution. Only a very small number of staff interactions receive positive comments, while most reviews highlight stress, frustration, and a lack of support.

Recurring themes include allegations of unfair claims handling, low vehicle valuations, delayed or denied payments, and difficulty contacting the company or getting answers. Many reviewers describe what they see as systemic problems—delays, lack of accountability, and even accusations of dishonest business practices. Specific staff are sometimes called out for good intentions, but individual helpfulness does not seem to counterbalance broader organizational complaints.

On balance, Markerstudy and Geoffrey Insurance are regarded as unreliable and unsatisfactory by most reviewers, with recurring comments about lack of transparency and support. The reviews, referencing experiences across the UK, suggest significant challenges for customers in using Markerstudy’s insurance services. Reports of seeking external help from the Financial Ombudsman reinforce concerns about their customer treatment and claims processes.

Markerstudy and Geoffrey Insurance operate within the insurance industry, offering a range of vehicle and related insurance products. The companies provide policies for individuals seeking motor and potentially home insurance, delivering their services via brokers and direct customer support channels, including telephone, web, and third-party garage networks.

The operational process involves claims management, customer service interaction, and policy issuance. Claims are processed through a combination of in-house staff and external providers, such as garages for vehicle repairs. Communication with policyholders occurs through calls, online portals, and correspondence, with documented procedures for handling claims, cancellations, and customer inquiries.