Maidpro

Maidpro Reviews Summary

Cleaning Services | Miami, FL

What do customers say about Maidpro?

As of Mar 15, 2024, 544 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 15, 2024
Last updated
March 15, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
544
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Maidpro's customer reviews analysis

The reviews retrieved for MaidPro reflect an overwhelmingly positive customer experience, contributing to an impressive company reputation. Clients consistently praise the attention to detail and the professionalism exhibited by the MaidPro cleaning staff. Experiences with team members like Isbel, Sandra, Fabiana, Lorena, Kelly, Anabel, Marilyn, Diana, Yiliani, Rodolfo, Yonairy, Grendis, and Beatriz D. are cited as exceptional. Additionally, the management’s involvement in ensuring quality service, such as manager follow-ups during the cleaning process, has been well-received. Themes of reliability, thoroughness, and effective communication with the local offices underpin the positive sentiments expressed. The provision of various cleaning services, including glass & mirror cleaning, office & workplace cleaning, moving-related cleaning, general housekeeping, and deep cleans, indicates a versatile and accommodating service offering. Clients value hassle-free scheduling and the smooth execution of services, especially when they are not present during the cleanings.

Positive Feedback

MaidPro has garnered commendable acclaim for their services, largely highlighted by the staff's meticulous attention to detail and customer-centric approach. Reviews consistently underscore the skill and dedication of MaidPro’s personnel, such as Isbel, Sandra, and Fabiana, who are lauded for their exceptional move-out cleaning. The repeatedly mentioned detail orientation of the cleaners, alongside the professionalism and kindness of staff members like Marilyn, enhance the company's standing. Positive testimonials also emphasize the ease of setting up services and the effective operational processes that ensure a smooth customer experience, including when the client is absent during the service. Superior cleaning quality yielding sparkling and tidy environments has been widely appreciated, fostering a sense of trust and anticipation for future services. Furthermore, proactive management by conducting quality checks during service delivery reaffirms their commitment to maintaining high standards.

Concerns and Threads

While the overall reception of MaidPro's services tends to be positive, there have been challenges reported, specifically with the centralized call center for estimates. Customers have experienced difficulties when attempting to obtain initial service estimates, pointing toward potential lapses in MaidPro's centralized customer support system. This is, however, mitigated by the responsiveness and helpfulness of local offices in facilitating service scheduling and addressing customer needs effectively. No further negative experiences are present in the shared reviews, suggesting that any such call center issues may represent isolated incidents rather than a systemic problem.

Frequently asked questions about Maidpro

What types of cleaning services does MaidPro offer?

MaidPro offers a range of cleaning services including general housekeeping, glass & mirror cleaning, office & workplace cleaning, moving-related cleaning, and deep clean services.

How does MaidPro ensure the quality of their cleaning services?

Quality assurance is a priority for MaidPro, with staff praised for their attention to detail and professionalism. Additionally, managers may perform on-site visits during cleanings to ensure services meet their high standards.

Are MaidPro cleaners able to work when the client is not home?

Yes, MaidPro has a seamless process in place to ensure cleaning teams can perform their services efficiently, even when the client is not at home, with many customers noting the ease and hassle-free experience this provides.

Recent customer reviews and testimonials for Maidpro

Maidpro
Stephanie Kolam
5-Star
3 months ago
Maid pro was exceptional. Isbel, Sandra, and Fabiana made my move out cleaning great. They pay attention to details, they were receptive to my cleaning needs. They worked hard! Thank you
Maidpro
Ou Chung
5-Star
7 months ago
I continue to be a repeat customer here at MaidPro. Lorena and Kelly were amazing and very detailed as well. Knowing how hard it is to come by good people who are detail oriented, I appreciate them even more. Thank you both for a wonderful cleaning today. Services: Glass & mirror cleaning, Office & workplace cleaning, Moving-related cleaning
Maidpro
Shelley Johnson
5-Star
2 months ago
This is the second time I’ve had Anabel clean our house and let me tell you, she is exceptional. It’s no wonder you all have her train others! She is quiet, quick and thorough. Thank you Anabel!
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
544
reviews
Excellent
Good
Average
Fair
Poor

About Maidpro

Cleaning Services
When you're looking for maid services in Miami Beach, FL look at MaidPro. We're making Florida shine, one house at a time, serving the greater Miami Beach area. MaidPro is Miami Beach's premier cleaning service. Whether you want weekly, bi-weekly or just a one-time house cleaning, we'll design your maid service around your needs. We understand that hiring a maid service can be a big decision, and we will work with you to ensure your hot spots are cleaned the way you want them done, on time, every time.
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