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Loews Hotel Reviews

Rated 4.4 based on 5286 Reviews

1200 Market St, Philadelphia, PA 19107, United States

Hotels | Philadelphia, PA

Published on
April 14, 2024
Last updated
April 14, 2024

Reviews Summary

The overall reputation of Loews Philadelphia Hotel appears to be positive, drawing guests with its prime location, spacious and newly renovated rooms, as well as commendable customer service. Guests have expressed a particular fondness for the hotel, citing the convenience of being in close proximity to attractions and train stations. Room quality has been highlighted as satisfactory, with clean, bright, and fresh accommodations that contribute to a comfortable stay. The friendliness and helpfulness of staff have also been acknowledged, enhancing the overall guest experience. However, not all impressions are positive: there are criticisms over price-related issues, such as the costly parking fee and overpriced items in the hotel market. In addition to pricing, a few instances of poor service, lacking amenities, underwhelming room conditions, and concerns about cleanliness and security raise flags that could potentially tarnish the hotel's reputation if not addressed promptly and consistently.
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What Customers Are Saying About Loews Hotel?

Trustguide uses AI to extract key phrases from reviews about Loews Hotel and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Loews Hotel's customers had a positive experience.

Positive
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Loews Hotel Ratings

5

As of Based on 5286 revies as of Apr 14, 2024

Loews Hotel Score

As of Based on 5286 revies as of Apr 14, 2024

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Customer Reviews

As of Apr 14, 2024, 5286 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Loews Hotel's publicly available reviews View source

Gabby Green rated Loews Hotel 5 stars
2 days ago
We found our new favorite hotel in Philly! We just got back from a mid week stay during some very rainy weather and fell in love with this place. From the friendly and easy valet service, to Natasha at the front desk who kindly let us change to a King even though we accidentally booked a Queen room, to the yummy and fast room service - we couldn't ask for better. The rooms were spacious and the bed is so far away from the front door that it was so quiet. We didn't even hear housekeeping in the morning and had a great two nights of sleep (after extending our stay) in their very comfy beds and newly renovated rooms. Every staff person we ran into was friendly and addressed us with a smile. Drinks at the lobby bar were delicious and the service was great there too. We were there during a slow time, so I'd hope this would still be true during busy times. Book the room rate that includes parking to get it for about half the price. We are now looking to stay at other Loews properties after such a wonderful experience :) Food & drinks: Room service was yummy and quick! The bar downstairs had good cocktails and was very cozy.
Mark Alsip rated Loews Hotel 5 stars
a week ago
Unbeatable location, right next to a train station stop and in the middle of every attraction you'd care to visit. Great access (walking distance) to fantastic food. A bit of price gouging in areas like the internal market, the only place you can get a soft drink ($5 for a can of Coke?). Thankfully, we didn't drive, as the $60/night parking fee is a bit insulting when you've already paid so much for a room. Rooms: clean and comfortable Nearby activities: literally right in the middle of everything Safety: security staff clearly visible but not at all intrusive. Walkability: Walk to train station, historical sites, great food
Giovi B rated Loews Hotel 5 stars
a week ago
If you like an expensive hotel with a nice looking restaurant that have nice joining you while dining and security that eye everyone that make you feel just as uncomfortable as the mice you see while you eat in the main room, this is your place. They did nothing about it, no apology, just acted like oh well but yet got aggressive with my wife, come here. They overcharged us on our bill and did not correct it. There are so many great hotels in the area that are actual really clean and with well mannered staff but not this one.

Frequently Asked Questions About Loews Hotel

What amenities are included in the rooms at Loews Philadelphia Hotel?

Loews Philadelphia Hotel rooms typically include basics like comfortable bedding, bathrooms with toiletries, and fresh room ambiance. However, amenities may vary by room type; it is advisable to check specific details for each accommodation option.

Is parking available at Loews Philadelphia Hotel, and what is the cost?

Parking is available at the hotel, but it is subject to a fee of $60 per night. Guests are advised to consider this cost when budgeting for their stay or seek alternative transportation methods.

How does Loews Philadelphia Hotel address cleanliness and safety concerns?

Loews Philadelphia Hotel claims to prioritize cleanliness and safety; however, there have been isolated reports of concerns. Prospective guests are encouraged to read recent reviews and communicate any specific requirements or concerns to hotel staff prior to booking.

About Loews Hotel

Hotels
Polished hotel with a spa & a fitness center, plus a hip American restaurant & a laid-back lounge.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.