Lexham Insurance Consultants Ltd Reviews

Customer sentiment for Lexham Insurance appears largely negative, with significant concerns about service delays and claim denials. Reviewers consistently note difficulties reaching customer service by phone and extended hold times, sometimes exceeding an hour. There are positive mentions of helpful and polite agents, and some customers report smooth claim resolution and satisfactory online processes. However, many express frustration over administrative fees and feeling that the company actively seeks reasons to avoid paying out claims.

The most common feedback themes center on poor communication, slow response times, claim refusals due to policy fine print, and unexpected charges. Customers are frequently upset by opaque policy terms—especially regarding no claims discounts and lock requirements—and by the perception that adjustments or queries result in further charges. While a minority cite easy online renewals and reasonable pricing, these are outweighed by recurring complaints about customer care and fee transparency.

Overall, Lexham Insurance's reputation is mixed to negative based on reviewer feedback, with more negative than positive experiences. Trust appears to be undermined by recurring claims issues and prolonged wait times. Despite some long-term users and a few reports of smooth policy management, the wider sentiment in the UK market signals dissatisfaction regarding both claims handling and general accessibility.

Lexham Insurance operates in the insurance sector, primarily offering motorcycle and motorbike insurance services. Policies provided include third party fire and theft coverage, as well as options for no claims discounts and additional security requirements. Coverage and policy conditions are delivered directly to customers, typically through digital onboarding and renewal processes.

Lexham Insurance handles customer interactions through multiple channels, including phone support, email, live web chat, and online account management. Customers can submit claims, request callbacks, and renew policies via digital means. Administrative tasks, such as updating policy details and submitting documents, follow formal internal procedures and are subject to administrative fees for certain changes.