The Leonardo Royal Hotel Glasgow generally receives high praise for its amenities, staff, cleanliness, rooms, and location. A significant number of positive customer experiences center around the friendly and helpful staff, spotless rooms, and hotel's prime location, making it accessible for exploring Glasgow. The hotel's amenities and food options also contribute to its good reputation. However, a few negative instances, primarily involving customer service failures and a specific unhappy interaction with a staff member, have been reported. An occasional issue with breakfast timing and room service not meeting expectations has been noted, highlighting some inconsistencies in service.
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