Laptopmd

Laptopmd Reviews Summary

Computer Repair | New York, NY

What do customers say about Laptopmd?

As of Jan 19, 2024, 1515 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 19, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
1515
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Laptopmd's customer reviews analysis

LaptopMD - Computer Repair & Data Recovery has accumulated a favorable reputation as illustrated by recent customer testimonials. Efficiency stands out as a key strength, with numerous customers reporting rapid service, often receiving their repaired devices within two to three days. Consistent praise is found for the company's communication practices—customers appreciate being kept informed about the status of their repairs and the options available to them. The lack of diagnostic fees is another plus, which sets LaptopMD apart from some competitors. Trust is further cemented by a 60-day guarantee offered on services, reinforcing the sense of reliable customer service the company provides.

Positive Feedback

Most customers express high levels of satisfaction with LaptopMD’s services, particularly highlighting the swift turnaround times for repairs. The convenience factor is also a significant positive, with reports of LaptopMD’s willingness to schedule around customer needs, offering the use of devices while parts are ordered, and avoiding unnecessary service downtime. The technical expertise of LaptopMD is also brought to light through their ability to resolve complex issues that other service providers have suggested require more expensive solutions. Competitive pricing, especially when compared to official service centers like the Apple Genius Bar, and the provision of warranties are appreciated value-additions that enhance the customer experience.

Concerns and Threads

While the majority of feedback on LaptopMD is positive, there are isolated instances where the customer experience did not meet expectations. In one case, a customer was deterred by the upfront cost quoted to merely assess a repair, let alone fix it. The lack of preliminary diagnostic efforts before quoting prices can affect the perceived transparency and trustworthiness of the business. Moreover, although the repair quality is generally celebrated, a single review hints at a slightly longer repair time than expected, albeit with ultimate satisfaction in the service rendered. This suggests that while efficiency is a noted strength, there may be occasional deviations from the rapid service standard.

Frequently asked questions about Laptopmd

How long does it typically take LaptopMD to complete a repair?

Many customers report receiving their repaired devices back from LaptopMD within two to three days. However, time can vary depending on the complexity of the issue and part availability.

Does LaptopMD offer any guarantees on their repairs?

Yes, LaptopMD provides a 60-day guarantee on the services rendered, showcasing their commitment to quality and customer satisfaction.

Will I be charged for a diagnostic test on my device?

LaptopMD distinguishes itself by not charging customers for diagnostic tests to identify issues, which is a practice that is highlighted positively in several reviews.

Recent customer reviews and testimonials for Laptopmd

Laptopmd
Kaustubh Singh
5-Star
2 months ago
They were fast, got my laptop back within 2 days. prompt with reply and contacted me to ask me about options. Highly recommend
Laptopmd
M. Ceren Arslan
5-Star
3 weeks ago
I had a fantastic experience with LaptopMD! They replaced my broken DELL laptop screen, and what set them apart was their excellent communication throughout the process. They made it very convenient by allowing me to use my computer while I was waiting for the part delivery, and I only had to drop it off when the new screen was ready. Their professionalism and responsiveness make them a top-choice for any tech repairs. Five stars!
Laptopmd
Theis Tønder
5-Star
3 months ago
Excellent experience all around, cannot recommend strongly enough. Whereas Apple told me that I’d need to either replace a part at significant cost or purchase a new computer, LaptopMD had my computer back in 2 days, working and without any data lost. They also do not charge for diagnostic the way many other shops do. Extremely grateful for their help!
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
1515
reviews
Excellent
Good
Average
Fair
Poor

About Laptopmd

Computer Repair

Laptop MD is an electronics repair shop in New York. That repairs all kinds of devices! We offer free estimates on all repairs, and fast same-day turnaround on iPhones!Although Laptop is in our name, LaptopMD technicians are expert in smartphone repair, iPhone repair, iPad repair, tablet repair, MacBook repair, iMac repair, Desktop repair, in addition to traditional laptops!We provide liquid damage and data recovery services and can help make sure your data is safe and sound.

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