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Kingsway Carpets Reviews

Rated 4.7 based on 321 Reviews

253 Kingsway, Manchester M19 1AL

Flooring Contractors | Manchester

Published on
April 23, 2024
Last updated
April 24, 2024

Reviews Summary

Kingsway Carpets and Flooring has established a favorable reputation based on the customer reviews provided. The feedback indicates a consistent pattern of exemplary service, beginning from the initial in-store experience to the final installation. Customers appreciate the welcoming atmosphere, the extensive range of product choices, and the quality of advice furnished by staff members like Neil. A crucial component of the company’s reputation rests upon their efficient end-to-end service which includes measures such as accurate measuring, onsite assessment, and professional fitting. Moreover, aspects such as the quick response time, competitive pricing, and the ability to handle post-installation concerns also appear to bolster their reputation. The team is praised for their knowledge, timeliness, and tidiness, although there are areas of improvement in post-installation cleanup. Kingsway’s ability to address and rectify concerns promptly is seen as a testament to their commitment to customer satisfaction.
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What Customers Are Saying About Kingsway Carpets?

so happy with our new carpets

made very welcome

finish looks amazing

very helpful, knowledgeable and fun

fabulous transformation

quick and pleasant response

really helpful in the shop

professional and helpful service

great experience with Kingsway carpets

amazing at helping me pick

Trustguide uses AI to extract key phrases from reviews about Kingsway Carpets and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Kingsway Carpets's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Kingsway Carpets Ratings

5

As of Based on 321 revies as of Apr 23, 2024

Kingsway Carpets Score

100%

As of Based on 321 revies as of Apr 23, 2024

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Customer Reviews

As of Apr 24, 2024, 321 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Kingsway Carpets's publicly available reviews View source

Natasha Bolton rated Kingsway Carpets 5 stars
a week ago
So happy with our new carpets! The service we received at Kingsway has been brilliant - from measuring up to fitting, everyone has been amazing. We only planned on getting two rooms done but once they were fitted they looked so good, we ended up going back and getting the hall, stairs and landing done too! So pleased we chose Kingsway
John Duffy rated Kingsway Carpets 5 stars
3 months ago
From the moment my wife and i walked into Kingsway Carpets shop we were made very welcome by Neil. He left us alone to look through loads of samples and quality products we were spoilt for choice. We asked Neil for his advice, he helped narrow it down for us to take away 3 samples and arranged to visit our house within afew days to measure the hallway and lounge area(s). Neil gave us 3 quotes for supply & fit, this included screeding the floor to ensure it was level before installing the LVT. Neil advised us to go for the same product to run flush throughout the hallway and lounge which we are really pleased we took his advice as the finish looks amazing. The price included tackling a tricky deep step that was prominent within the door from the hallway into the lounge. The lads did a brilliant job by feathering the step out with the screeding to build it up so you would never have imagined there was a step there previously (as shown in the images). The finishing touches were applied using a white silicone to match our white skirting boards. Everything was completed within 5 days, we were very impressed with the whole process from start to finish, and ofcourse our amazing new flooring that will last for years! Thanks again Neil to you & the team at Kingsway Carpets for a first class service and product! 👏👏👏 We will be recommending your services. Thanks John
Amanda Padbury rated Kingsway Carpets 5 stars
3 months ago
We decided to fully remodel our home over a 12-18 month period and Kingsway Carpets were recommended to us by one of our trusted tradesmen for all our flooring needs - carpets, LVT and cushion floor. Neil and his team were very helpful, knowledgeable and fun to deal with. The range of options was vast but they helped us to narrow down the suitable selections for each of our rooms, even signing up with a new supplier to secure the exact flooring we wanted. The prices were competitive and to ensure we were not hit with the imminent price increases, we paid upfront and they stored the flooring for each room until we were ready. Kingsway offer a full end-to-end service including measuring, rip up and disposal plus the fitters were timely, courteous, tidy and excellent workers. As expected in such a large project, we did have a couple of issues along the way but Neil ensured everything was quickly sorted to our satisfaction. In summary, we’d certainly recommend Kingsway Carpets and would definitely use them again.

Frequently Asked Questions About Kingsway Carpets

Does Kingsway Carpets and Flooring offer a full range of services including installation?

Yes, Kingsway provides a comprehensive end-to-end service which encompasses measuring, selection advice, old flooring rip-up and disposal, and professional carpet fitting.

Can I get personalized advice and product recommendations from Kingsway staff?

Certainly, customers report that staff members, like Neil, offer tailored advice and assist in narrowing down the best flooring choices from a wide range of options.

How does Kingsway handle any issues that may arise during the flooring project?

Kingsway aims to quickly rectify any issues to the customer's satisfaction, with follow-ups and external recommendations as necessary for additional services.

About Kingsway Carpets

Flooring Contractors
Long-established family-run business supplying and fitting carpet and other home floor coverings.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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