The overall company reputation of Kaitlin Ponce - State Farm Insurance Agent appears to be very positive, as reflected by the latest customer reviews. Recurrent praise is directed towards the quality of customer service, with agents such as Kayla, Hanna, and Victoria receiving individual acknowledgments for their assistance. Clients particularly highlight their efficient follow-up, ability to find discounts, clarity in presenting information, and help with complex issues. The agency is recognized for both its professional guidance and personal touch, which shows in customers feeling valued and well cared for. There is a notable trend of long-term customer loyalty, with some clients having been with State Farm for over two decades, suggesting a sustained trust in the services provided. The availability of roadside assistance is also singled out as an attractive feature of the company's offerings.
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What Customers Are Saying About Kaitlin Ponce?
Great customer service
I highly recommend them
Save me money
roadside assistance was worth the switch
agents are the best
Victoria made it switch make sense
great auto insurance rate
smooth transition
helped me get the right levels of coverage
super helpful to talk
Trustguide extracts key phrases from reviews about Kaitlin Ponce and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 100% of Kaitlin Ponce's customers had a positive experience.
Positive
100%
Neutral
0%
Negative
0%
Kaitlin Ponce Ratings
5
As of Based on 444 revies as of Jun 04, 2024
Kaitlin Ponce Score
100%
As of Based on 444 revies as of Jun 04, 2024
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Customer Reviews
As of Jun 04, 2024, 444 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Kaitlin Ponce's publicly available reviews View source
diane white rated Kaitlin Ponce5 stars
a week ago
Kayla followed up with me and made it easy to update my policy. She found 2 discounts - yeah. And made a change I’ve been thinking about. Great customer service.
I've been with Katlin Ponce State Farm for years, and was reminded via Kayla, why I stay with them. Thank you.
Alice Day rated Kaitlin Ponce5 stars
6 days ago
This is a great agency! Kaitlin worked with me to find ways to lower my car insurance costs when I sold one of my cars. There is good follow-up as well. I highly recommend them!
Toni Smith rated Kaitlin Ponce5 stars
6 days ago
Kayla was awesome !!! She was able to find a solution to my concerns . Save me money and also help me explore other options to set me up for the future !! As long as Kayla is there. You have my business and referrals!!! Please keep Reps like her around !! She was super knowledgeable , nice , understanding and had excellent customer service skills !!! Thank you Kayla for making things go so smoothly for me !!!
Frequently Asked Questions About Kaitlin Ponce
What services do customers seem to appreciate most at Kaitlin Ponce - State Farm Insurance Agent?
Customers appreciate the personalized and efficient customer service, knowledgeable staff that offers clear information, and proactive assistance in finding discounts and solutions for various insurance needs.
How do customers rate their experience with individual agents at the agency?
What makes Kaitlin Ponce - State Farm Insurance Agent stand out from competitors?
Customers feel that the excellent customer service, combined with knowledgeable agents who provide valuable guidance, and the ability to save money through discounts make this agency stand out, leading to a strong sense of loyalty and long-term customer relationships.
Contact Atlanta State Farm Agent Kaitlin Ponce at (404) 390-1190 for life, home, car insurance and more. Get a free quote now.
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How is this report generated
Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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