Read insurePink 29 Reviews Summary 2025

Beth Thomas rated insurePink 1 stars

a year ago

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I needed to claim for a windscreen repair. I couldn't use their authorised repairer as I would have needed to take the full day off. I spoke with 2 people at Hastings who advised me that they would pay up to £95 of a claim based upon production of an invoice for the same. I sent through the invoice as advised. Followed up 2 weeks later..... Now being told that Hastings won't pay out and that I was misinformed by the 2 customer service agents I spoke to. Will not be using Hastings Direct again and advise anyone thinking of doing so to proceed with caution. In 20 years of driving, have never had such a bad experience with an insurance company.

Kevan Phillips rated insurePink 2 stars

9 months ago

Didn’t realise how poor this insurance was until after I had made payment, admittedly I did judge it based on the defacto rating. Firstly the service is not set up correctly you would think with a direct partner in Hastings that they would have an app set up. The staff are rude and not very transparent, so I am told that when you run multiple quotations this does not impact future quotations as these are not logged so you can’t access them, as it would with comparison sites. I have been looking at numerous cars recently with the exact same details bar the car itself and initially was affordable I had set up a viewing with a dealer and even reserved the car based on this information, I had checked each day up until the last day before I was viewing the car and I could no longer insure the car, so I thought surely they’ve lied to me here and the underwriters do flag or bump up the price whereas I was told this wasn’t the case. So I continued to do so with many other cars of different makes and models and again this was the case initially I could insure but all of a sudden I couldn’t. My issues here is not that they flag you for this but they don’t tell you the reason why when you get on a call with them and unlike comparison sites there’s no way of you grabbing a reference from previously to insure the vehicle. Apologies this was a lot but this has wasted my and other people’s time based on a false statement.

Tim Brunsdon rated insurePink 1 stars

9 months ago

The worst motor vehicle insurer I have ever had the misfortune to deal with in 44 years of driving. Unhelpful call centre staff and a ludicrous charge made for changing a registration number, which with all other previous insurers over the years has never been applied. Policy cancelled, never to return. AVOID AT ALL COSTS!