Common feedback includes praise for the online process, responsive and knowledgeable customer service (notably Mia), and straightforward documentation. Customers appreciate the ability to tailor policies for trips to Europe, cruises, and multiple travelers with medical conditions. Transparency, lack of hidden fees, and customer-centric staff are recurring strengths. Complaints are focused on policy price changes under certain circumstances and a perception of less favorable renewal pricing.
InsureandGo is regarded as a reliable and accessible travel insurance provider, particularly valued by customers in the UK seeking clear cover and responsive support. Ease of purchase, adaptability, and professional staff help reinforce their reputation for practical, customer-focused insurance solutions in the region.