Insure & Escape Travel Insurance Reviews

The overall sentiment expressed in recent reviews for Insure and Escape travel insurance is overwhelmingly negative. Reviewers frequently mention significant issues with the company's claims process, reporting repeated difficulties reaching resolution, poor communication, and being asked to resubmit information multiple times. Complaints also include the use of a third-party claims handler and feeling forced to pursue complaints through ombudsman or legal routes. A minority of feedback notes satisfaction with clear communication for non-claim scenarios, but this is the exception rather than the norm.

Common themes in these reviews include challenges obtaining claim payments, frustration with customer service, subcontracting to outside claims agencies, and lack of clear and timely communication. Several customers recount being passed between departments or external partners, experiencing slow or insufficient responses, and feeling that policy cover was not honored during claim resolution. Notably, positive feedback is scarce and is limited to preventative communication when no claim is involved.

Overall, Insure and Escape has a poor reputation among recent customers in the UK, particularly concerning its travel insurance service and claims process. The feedback highlights distrust in claims handling and dissatisfaction with support, making reliability and ease of claims processing a major concern for prospective customers. The company's communication and complaint management approaches negatively affect its perceived trustworthiness.

Insure and Escape provides travel insurance products, primarily for customers in the United Kingdom. The company offers coverage for travel contingencies such as trip cancellations, medical emergencies, lost possessions, and related travel risks. Policies are purchased directly by customers and are designed for use during domestic and international travel.

Insure and Escape operates by issuing insurance policies online or via phone and handles claims through internal staff as well as subcontracted claims management agencies. Customers are required to provide supporting evidence for their claims, communicate through email or phone channels, and can be directed to third-party administrators for the processing and resolution of claims.